Program Manager A - Transitional Studies Department (c)

First Date of Consideration: 04/02/2025

Applications received by the date of consideration will have priority in the review process, noting the position will remain open until a final hire is made in the event a return for review of late applications is needed.

Salary Range: $52,848 - $69,312* annually depending on experience (Range 48, Steps A-L)

*Step M at $71,100 is available for those with 6 years of combined continuous service at any WA state institution.
 
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The Transitional Studies unit includes the college’s Adult Basic Education (ABE), English as a Second Language (ESL), Integrated Basic Education and Skills Training (I-BEST), High School , GED, and Youth Reengagement programs and supports historically underserved and marginalized students to successfully navigate and achieve their academic and career goals. The programs within this unit support students with varying backgrounds and educational pathways, including learning English, getting a high school diploma or GED, taking college-level classes, or preparing for a career. Working within Transitional Studies requires a commitment to inclusivity and equity, and to fostering an environment of belonging among students, faculty, and staff.

The Transitional Studies Program Manager provides daily management, oversight, and support to the unit, focusing specifically on the management of our Basic Education for Adults (BEdA) programs including ABE, ESL, and I-BEST. They are responsible for managing and aligning the unit’s administrative processes, communication, data collection, reporting, and use of software/technology. They are also responsible for supervising one full-time and up to two part-time employees to help administer this work. This position will collaborate directly with the Dean of Transitional Studies on best practices in these areas, especially around personnel management, data collection/assessment, and process management. This position will require effective use of administrative technology, management skills, customer service skills, and the ability to collaborate with staff, faculty, and partners across the college/community.

Essential Job Duties:

• Manage and support the unit’s administrative processes, focusing on leaning, improving, and innovating unit-wide procedures through process management and technology
• Coordinate with other departments, faculty, and staff to better align unit processes around recruitment, enrollment, onboarding, data collection, testing and reporting
• Manage and coordinate unit communication, engagement, and interaction with students, faculty, and relevant staff
• Assess and support the unit’s collection of data for external (state/federal) and internal (student satisfaction) purposes
• Use technology and administrative applications to further digitize and innovate the administrative work of the unit
• Supervise, mentor, and guide the work of the Program Specialist and part-time Program Coordinator(s)
• Oversee purchasing processes for BEdA programs
• Other duties as assigned of a similar level/nature

Required Education & Experience:

• Bachelor’s degree in a related field or program 

• One (1) year of professional experience in the field

• Three (3) years of responsible supervisory and/or administrative experience in a related field

Knowledge of:

• Basic Education for Adults (BEdA) in Washington State
• Educational programs that serve underrepresented populations, such as ABE, ESL, TRIO, CEO, HS , GED, or Workforce Education
• Microsoft Office, digital administration tools, managing databases and digital records, and use of client record management (CRM) software (ex: ctcLink)
• Process/program assessment, review, and change management
• Data management and analysis

Skill in:

• Fostering a climate of equity and belonging through multicultural awareness and responsiveness
• Strong organization skills and attention to detail; Ability to organize, prioritize and initiate work activities within established guidelines
• Writing/editing/proofreading clear and concise materials resulting in effective oral and written communication with individuals inside and/or outside of the College
• Responsive, timely, and effective in working as part of a team as well as independently
• Critical and strategic problem-solving and contributing to the unit
• Multitasking while maintaining composure and confidentiality in multifaceted environment
• Commitment to work with students at various English skill levels and learning backgrounds
• Data retrieval and entry for accuracy in computerized record keeping systems
• Handling difficult and sensitive situations, using sound independent judgment within College/legal guidelines
• Establishing/maintaining effective working relationships at all organizational levels
• Working with a diverse group of students, staff, and the public in a friendly, courteous and equitable manner

Physical Work Environment:

The College is currently providing services in a mixed modality of operations (both online and in-person services are offered). This position will perform work in a standard office setting, use standard office equipment and physically attend meetings both on and off campus, ability to communicate in person or through appropriate means. Please note, there may be a one day per week remote work option. If authorized for online work, employees will need to provide their own workspace and internet access, noting the College will provide technical equipment and support for online work needs.

Terms of Employment/Salary:

This position is allocated to pay range 48 under the Washington State Office of Financial Management higher education salary schedule. Salary placement for new employees is determined by the College. This position works 40 hours per week, with schedule dependent upon department needs. Hiring of this position is contingent on available funding as determined by the College President.

To be considered for this position, please submit the following:

• NEOGOV online application
• Letter of interest addressing your qualifications and experience related to the needs of this position
• Current resume
• *Transcripts due upon hire

• Once you submit your application, it cannot be modified
• If you are chosen to move forward with the recruitment, we will reach out to you via email.

Salary : $52,848 - $71,100