Pet Care Specialist

Calling all animal lovers! We are looking for someone to join our team of compassionate, hardworking, and talented individuals.

About the Job:
We are looking for someone to work 20-30 hours per week. This person will care for the boarding animals, assist in doggy daycare, and, on occasion, act as our receptionist. You can expect 80% of your time to be spent in daycare and the kennel, and 20% at the front desk.

Main Duties:

• Cleaning kennels, daycare areas, and outdoor play spaces, which involves using a hose, scrubbing, squeegeeing, and emptying hair and debris from the drains.
• Walking dogs and playing with animals (e.g., tossing a ball, using a flirt pole with the cats).
• Feeding and providing medication to animals, paying close attention to the smallest details on the instruction sheet.
• Ensuring all animals are clean, comfortable, and happy. Alerting the manager or assistant manager if any animals show signs of distress or potential health concerns.
• Supervising, controlling, and engaging a group of 8-10 large dogs or 8-12 small dogs for up to 3 hours at a time, ensuring the safety of the group.
• Being outside with the dogs in all types of weather (rain, cold, snow, heat).
• Giving baths and nail trims.
• Hand washing dishes, doing laundry, sweeping, mopping, cleaning windows, and dusting.
• Doing individual and group activities with the animals, such as agility training, puzzles, reading books to them, group sits, and taking pictures of the animals.

Reception Duties:

• Answering phone calls and emails. Greeting customers and answering their questions.
• Checking animals in and out, making reservations, and creating/editing account information.
• Taking payments and ensuring bills are correct.
• Using our reservation system, Gingr, to check animals in and out, make reservations, create/edit account information, add notes to files, and upload vaccines and town licenses.
• Ensuring we have up-to-date vaccines, town licenses, and proper paperwork for all dogs and cats.
• Keeping open communication with other front desk staff to ensure consistency when interacting with customers.
• Ability to interact with clients and provide updates on their pets' well-being.

Typical Shifts:

• Monday – Friday: 7:00 AM or 7:30 AM–12:00 PM / 1:30 PM–6:00 PM
• Saturday: 7:30 AM–12:00 PM & 1:30 PM–4:30 PM
• Sunday: 7:30 AM–11:00 AM / 3:00 PM–4:00 PM
• Hours may vary depending on the volume of kennel activity.
• We are open 365 days a year, meaning we all work holidays.

One of the most important qualities we are looking for in a candidate, is someone who pays great attention to detail and can follow directions. We aren't expecting everyone to read this. So bonus points if you complete this task! Share a time that your direction following skills and or ability to see the details helped greatly and possibly saved the day. Email your answers to info@shorelinepetlodge.com along with your resume.

Qualifications/Requirements:

• High school diploma. An associate’s or bachelor’s degree is a plus.
• Previous experience in animal care (e.g., working in a kennel, vet, or daycare) or volunteering with animals is helpful.
• Previous customer service experience is helpful.
• Familiarity with animal handling techniques and behavior.
• Knowledge of animal body language.
• Strong attention to detail is an absolute MUST. This is critical for tasks such as feeding, providing medication, monitoring animal health, and ensuring no cages are left open.
• Ability to listen and follow directions.
• Positive, calm attitude – animals can pick up on bad moods and will react accordingly.
• Strong communication skills – ability to relay important information about an animal’s health or behavior.
• Physical fitness to walk and stand for 4 hours at a time, lift animals of all sizes, carry a 30lb food bag, and be agile.
• Ability to work weekends and holidays as needed.
• A genuine love for animals and commitment to their welfare.
• Own transportation is required, as we are not located near a bus line.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Employee discount
• Flexible schedule
• On-the-job training
• Opportunities for advancement
• Paid training

Shift:

• 4 hour shift
• 8 hour shift
• Afternoon shift
• Morning shift

Supplemental Pay:

• Tips

Work Days:

• Every weekend
• Holidays
• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $18 - $20