What are the responsibilities and job description for the Area Business Lead position at Short Stop?
Key Performance Indicators (KPIs):
As a Retail Operations Manager at Short Stop, you will be measured on the following key performance indicators:
1. Store sales growth: Meet or exceed monthly sales targets
2. Customer satisfaction: Achieve a customer satisfaction rating of 90% or higher
3. Employee engagement: Maintain a high level of employee engagement, with a minimum of 85% employee retention rate
4. Inventory management: Maintain accurate and up-to-date inventory records, with a minimum of 95% accuracy rate
Main Responsibilities:
- Ensure company bookwork is completed correctly and in a timely manner
- Prepare bank deposits, reconcile tills and daily cash, troubleshoot and research errors
- Manage inventory levels, stock counts, and inventory controls
- Oversee ordering and deliveries as needed
- Enforce company standard for quality, customer service, and health and safety
- Respond to customer complaints and comments
- Make regular tours of the property, talk to team members and customers, identifying urgent issues and solve them
- Communicate with Store Manager or Area Manager any outstanding issues
- Ensure the store keeps a high level of cleanliness, delegate tasks as needed
- Keep a focus on food quality and preparation
- Communicate and implement new policies and promotions to the team when necessary
- Order and return product, manage invoices, troubleshoot and research errors, as needed
- Verify/Finalize timecards for employees and approve paid time off as needed
As a Retail Operations Manager at Short Stop, you will be measured on the following key performance indicators:
1. Store sales growth: Meet or exceed monthly sales targets
2. Customer satisfaction: Achieve a customer satisfaction rating of 90% or higher
3. Employee engagement: Maintain a high level of employee engagement, with a minimum of 85% employee retention rate
4. Inventory management: Maintain accurate and up-to-date inventory records, with a minimum of 95% accuracy rate
Main Responsibilities:
- Ensure company bookwork is completed correctly and in a timely manner
- Prepare bank deposits, reconcile tills and daily cash, troubleshoot and research errors
- Manage inventory levels, stock counts, and inventory controls
- Oversee ordering and deliveries as needed
- Enforce company standard for quality, customer service, and health and safety
- Respond to customer complaints and comments
- Make regular tours of the property, talk to team members and customers, identifying urgent issues and solve them
- Communicate with Store Manager or Area Manager any outstanding issues
- Ensure the store keeps a high level of cleanliness, delegate tasks as needed
- Keep a focus on food quality and preparation
- Communicate and implement new policies and promotions to the team when necessary
- Order and return product, manage invoices, troubleshoot and research errors, as needed
- Verify/Finalize timecards for employees and approve paid time off as needed
