What are the responsibilities and job description for the Senior Area Operations Manager position at Short Stop?
The Senior Area Operations Manager plays a vital role in the success of our organization, reporting directly to the Regional Director. This position oversees the daily operations of multiple stores within their assigned area.
Key Responsibilities:
- Operational Excellence: Ensure seamless day-to-day store operations, managing inventory levels, stock counts, and controls. Maintain accurate bookkeeping, prepare bank deposits, and reconcile tills and cash.
- Customer Experience: Implement and enforce company standards for quality, customer service, and health and safety protocols. Address customer complaints and comments in a timely manner, fostering a positive store environment.
- Leadership Development: Provide guidance and direction to store staff, leading by example and supporting all roles and responsibilities within designated stores. Foster a culture of teamwork and collaboration.
- Communication Effectiveness: Communicate new policies and promotions to the team, ensuring seamless implementation. Order and return products, manage invoices, and troubleshoot errors efficiently.
- Employee Relations: Verify timecards for employees and approve paid time off as needed, maintaining open communication channels.
Essential Competencies:
- Adaptability: Demonstrate ability to adapt to changes in the work environment and prioritize competing demands effectively.
- Effective Communication: Possess excellent verbal, written, and interpersonal communication skills, listening actively and responding thoughtfully.
- Leadership: Inspire and motivate others to perform at their best, influencing actions and opinions positively.
- Problem-Solving: Identify and resolve problems in a timely manner, gathering and analyzing information skillfully.
- Time Management: Set priorities, plan schedules carefully, and allocate time efficiently to meet deadlines.
Requirements and Qualifications:
- Education: High school diploma required; associate's degree or higher preferred.
- Experience: Minimum one-year related experience and/or training; or equivalent combination of education and experience.
- Languages: Excellent verbal, written, and oral communication skills.
- Mathematical Skills: Ability to comprehend and apply principles of intermediate mathematics.
- Computer Skills: Proficiency in internet software, spreadsheet software, and word processing software.
