What are the responsibilities and job description for the Toyota Service BDC position at Shottenkirk Toyota Weatherford?
Business Development Center (BDC) Representative -
The Business Development Center Representative is responsible for calling our current customers, establishing relationships with customers and scheduling appointments for the Service Associates.
The BDC Representative interacts daily with, Service Associates, Service Managers, support staff and customers.
Responsibilities
- Identifying the client's needs and scheduling appointments
- Placing outbound phone calls to potential leads
- Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
- Contacting clients prior to appointment date to confirm appointment
- Mailing marketing letters to provided leads
- Following up post visit to ensure customer satisfaction
Requirements
- High school diploma or equivalent
- Excellent oral, written and interpersonal communication skills
- Extensive customer service, sales, or telemarketing background
- Computer literacy, strong organizational and follow-up skills
- Ability to read and comprehend instructions and information
- Excellent problem solving skills
Education and/or Experience
High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Basic Life Insurance
- Accident & Critical Illness Insurance
- Paid Training
- Employee Purchase Program
About Us
We offer an excellent benefit package and a great working environment with many different employment opportunities ranging from sales to service to management. If you want to set yourself apart from the ordinary routine of the average job, possess the unique ability to consistently provide outstanding customer service, and have a dedication to excellence.
Apply today!
Job Type: Full-time
Pay: $36,000.00 - $48,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- Bonus opportunities
- Commission pay
- Monthly bonus
- Performance bonus
Ability to Commute:
- Hudson Oaks, TX 76087 (Required)
Ability to Relocate:
- Hudson Oaks, TX 76087: Relocate before starting work (Required)
Work Location: In person
Salary : $36,000 - $48,000
