What are the responsibilities and job description for the Service BDC position at Toyota of Fort Worth?
**Job Title: Service Business Development Coordinator (BDC)**
**Location:** Fort Worth, TX
**Company:** Toyota of Fort Worth
**About Us:**
Toyota of Fort Worth is a leading provider of automotive services, committed to delivering exceptional customer experiences and maximizing service department efficiency. We are dedicated to fostering a collaborative and innovative work environment, where our employees can thrive and contribute to our success.
**Position Overview:**
We are seeking a motivated and organized Service Business Development Coordinator (BDC) to join our dynamic service team. The ideal candidate will serve as the first point of contact for our customers and play a critical role in enhancing service department performance. The BDC will be responsible for managing inbound and outbound communications, scheduling appointments, and driving customer engagement to ensure a seamless service experience.
**Key Responsibilities:**
1. **Customer Interaction:**
- Answer incoming service calls promptly and professionally.
- Address customer inquiries regarding service appointments, pricing, and service offerings.
- Establish rapport with customers to understand their needs and provide tailored solutions.
2. **Appointment Scheduling:**
- Schedule service appointments efficiently and accurately, ensuring optimal use of technician time and resources.
- Follow up with customers to confirm appointments and provide reminders.
3. **Lead Generation and Conversion:**
- Generate leads through various channels, including online platforms, social media, and direct outreach.
- Nurture leads through effective communication, converting inquiries into scheduled appointments.
4. **Collaboration:**
- Work closely with service advisors, technicians, and management to ensure a seamless customer experience.
- Assist in developing strategies to improve customer retention and service sales.
**Qualifications:**
- High school diploma or equivalent; associate's or bachelor's degree in business, marketing, or a related field preferred.
- Previous experience in a customer service role, preferably in an automotive or service-oriented environment.
- Strong communication and interpersonal skills, with the ability to build rapport with customers.
- Familiarity with CRM software and appointment scheduling tools.
- Excellent organizational skills and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Positive attitude and a proactive approach to problem-solving.
**What We Offer:**
- Competitive salary and performance-based incentives.
- Comprehensive benefits package, including health, dental, vision, and retirement plans.
- Opportunities for professional growth and development.
- A supportive and friendly work environment.
**How to Apply:**
If you are passionate about delivering exceptional customer service and interested in joining our team as a Service Business Development Coordinator, please submit your resume and a cover letter detailing your relevant experience to [insert application email or link].
Toyota of Fort Worth is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We look forward to hearing from you!
