What are the responsibilities and job description for the Convention Services Manager position at Showboat Hotel & Island Waterpark?
Job Title:
Convention Services Manager
Location:
Company:
Showboat
Department:
Food & Beverage
FLSA
FT/PT Status:
Exempt
Full-time
Summary of Position
Responsible for liaising between the hotel sales, the clients and operations departments to plan and execute successful events to meet/exceed revenue profit goals and create repeat business. This position requires a solid food and beverage background and exceptional managerial skills.
Organizational Relationships
Reports to:
Events Manager
Supervises:
Events Housemen, Banquet Servers
Qualifications and Skills
- Outstanding customer service skills and ability to attend to guests and associates in an attentive, friendly, courteous and service-oriented manner
- Exceptional communications skills in terms of the ability to negotiate, convince, sell and influence professionals and hotel guests.
- Must be able to speak, read, write and communicate in English to adequately perform the duties of the job
- Knowledge of event planning/hospitality principles and practices
- Ability to investigate and analyze current activities or information in the sales/marketing field
- Ability to travel to area businesses and accounts to solicit new business as needed
- Ability to make decisions based on established policies and procedures and guidance from the General Manager.
- Must be effective at listening to, understanding, and clarifying inquiries made by guests, staff and corporate officers.
- Ability to multitask and prioritize and delegate daily workload
- Outstanding organizational and time management skills
- Ability to handle sensitive material with the utmost discretion and confidentiality
- Must be energetic, a self-starter, and able to work in a fast-paced environment
- Must be detail-oriented and able to work both independently and with a team
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
- Must be able to show initiative, including anticipating guest or operational needs
- Work varying schedules that include evenings, weekends, holidays and extended hours as business dictates
Education and Experience
- A four-year college degree or equivalent education/experience.
- 2 years of experience in a catering sales or convention services position
- Advanced proficiency in the use of Sales, Point of Sales and Property Management Systems as well as Microsoft Word and Excel
Duties and Responsibilities
Event Planning and Coordination:
Confirm and coordinate all aspects of events to include but not limited to food & beverage requirements, timing of events, room set-ups, amenities, audio visual requirements, complete rooming list, type of check in and check out, billing instructions, telephone and internet requirements, entertainment, dcor etc.
Anticipate and efficiently respond to client issues, comments and problems to ensure quality experience and enhance future sales prospects.
Ensure Banquet Event Orders (BEOs) are accurate and provide all relevant information to departments giving them ample time to plan and execute.
Plan and conduct pre- and post-convention meetings with clients and respective departments.
Ensure all site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments
Effectively communicate all hotel policies, procedures and charges in regard to services being provided to the client.
Maintain up-to-date knowledge of all property offerings, food & beverage minimums, room rentals, hotel rates, strategies, discounts/promotions, meeting space layout and capacities, catering menus with pricing and any in-house events taking place
Participate in the preparation and coordinating during and after-hour hotel events and fundraisers which includes setting up, interacting with the guests/customers, assisting in clean up and ensuring that the events are successful
Staff Management:
Coordinate and communicate with Sales, Front Office, Catering and Reservations to monitor guest room blocks and special reservation needs as outlined in the BEO.
Holds regular meetings with F&B/Banquet department to review BEOs, upcoming events and other updates as needed
Assist sales staff in developing and continually enhancing relationships with key corporate, business and travel industry accounts to maintain and increase our market share
Fill in and support coworkers and team as needed to ensure efficient operation
Budget and Records Management:
Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines.
Maintain accurate, legible records and files to provide sales history and continuity of quality service.
Performs other related duties as assigned by General Manager.
Showboat Core Values
Demonstrates Showboats core values in the performance of position responsibilities:
1) Friendly Focused - we are committed to creating a fun environment that embraces families and children of all ages.
2) Kindness Focused - we demonstrate kindness in everything we do, seeking to uplift and support all of those around us.
3) Team Spirit - we foster a respectful workplace where team members work together to exceed our guest's expectations.
4) Hearts that Serve - we are driven by a passion to bring joy and happiness to the guests that we serve.
5) Take Ownership - we take full responsibility for our actions and the resulting outcomes, embracing personal accountability.
Essential Functions
- The ability to attend work predictably and regularly and to be punctual.
- The ability to work varies including evenings, weekends, holidays, and extended hours as business operations dictates
- The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form).
- The ability to work with mathematical concepts and to apply concepts to practical situations.
- The ability to work cooperatively with others.
- The ability to deal politely and professionally with customers and coworkers.
- The ability to perform several tasks at once.
- The ability to follow directions or instruction.
- The ability to use a computer to communicate, create, and access information.
- The ability to lift and move 25 pounds.
- The ability to sit/stand/bend/stretch, etc.
- The ability to use hands to finger, handle, or feel and reach with the hands and arms
Physical Demands
Constantly - occupation requires this activity more than 66% of the time (5.5 hours/day)
Frequently - occupation requires this activity from 33% to 66% of the time (2.5 - 5.5 hours/day)
Occasionally - occupation requires this activity up to 33% of the time (0 - 2.5 hrs/day)
Not Applicable - activity is not applicable to this occupation.
Physical Demands
Stand
Constantly
X
Frequently
Occasionally
Not Applicable
Walk
Constantly
X
Frequently
Occasionally
Not Applicable
Sit
Constantly
X
Frequently
Occasionally
Not Applicable
Handling/Fingering
Constantly
X
Frequently
Occasionally
Not Applicable
Reach Outward
Constantly
X
Frequently
Occasionally
Not Applicable
Reach Above Shoulder
Constantly
X
Frequently
Occasionally
Not Applicable
Climb
Constantly
Frequently
X
Occasionally
Not Applicable
Crawl
Constantly
Frequently
X
Occasionally
Not Applicable
Squat or Kneel
Constantly
X
Frequently
Occasionally
Not Applicable
Bend
Constantly
X
Frequently
Occasionally
Not Applicable
Lift/Carry
10 lbs. or less
Constantly
X
Frequently
Occasionally
Not Applicable
11 to 20 lbs.
Constantly
X
Frequently
Occasionally
Not Applicable
21 to 50 lbs.
Constantly
X
Frequently
Occasionally
Not Applicable
51 to 100 lbs.
Constantly
Frequently
Occasionally
X
Not Applicable
Over 100 lbs.
Constantly
Frequently
Occasionally
X
Not Applicable
Push/Pull
12 lbs. or less
Constantly
X
Frequently
Occasionally
Not Applicable
13 to 25 lbs.
Constantly
X
Frequently
Occasionally
Not Applicable
26 to 40 lbs.
Constantly
X
Frequently
Occasionally
Not Applicable
41 to 100 lbs.
Constantly
Frequently
X
Occasionally
Not Applicable
Environmental Factors
Extreme Cold (non-weather)
Constantly
X
Frequently
Occasionally
Not Applicable
Extreme Heat (non-weather)
Constantly
X
Frequently
Occasionally
Not Applicable
Loud Noise Level
Constantly
X
Frequently
Occasionally
Not Applicable
Other
Ability to Read
X
Constantly
Frequently
Occasionally
Not Applicable
Ability to Speak English
X
Constantly
Frequently
Occasionally
Not Applicable
Ability to Understand Verbal Directions
X
Constantly
Frequently
Occasionally
Not Applicable
Ability to Report to Work Regularly
X
Constantly
Frequently
Occasionally
Not Applicable
Ability to Report to Work on Time
X
Constantly
Frequently
Occasionally
Not Applicable
Ability to Work Safely
X
Constantly
Frequently
Occasionally
Not Applicable
Ability to Travel, car, air to hotel for work
Constantly
Frequently
X
Occasionally
Not Applicable
