What are the responsibilities and job description for the Customer Success Agent position at Showcase Window and Door Company?
Showcase Window and Door is a well-established window and door manufacturing company that has been in business over 25 years is recruiting teammates to be part of our vision and growth. Great opportunity to learn, advance and share your creative ideas. Benefits of working for Showcase Window and Door :
- Medical, Dental and Vision insurance
- 401(k) plan
- Accrued Paid time off
- Paid Holidays
- Gas Stipend
- No experience? On the site training
- Opportunity to grow
Interested? Contact Gia P., HR Generalist at giap@openviewproducts.com
Job Summary :
The Customer Success Agent is an integral component of the Company's sales and support team. The CSA is assigned an outside sales rep and dedicated assortment of key company customers and responsibility to ensure orders are entered, questions are answered, and support is provided to both stakeholders on a regular, daily basis. In this role, the Customer Success Agent works in a fast paced, high volume in reach environment and is responsible for receiving and resolving outside sales rep and customer inquiries in a timely manner.
The Customer Success Agent is responsible for maintaining outside sales and developing customer relationships that promote retention and loyalty. Their job is to work closely with outside sales reps and customers to ensure they are satisfied with the products and services they receive and to support them to fully utilize their product. This will be achieved through a structured multi-channel contact strategy coupled with a Customer Success Program with the goal of maximizing the value of products and services selected. This will be driven by a consultative approach based on the customer needs and aspirations for their business.
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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
