What are the responsibilities and job description for the Customer Service Representative position at Showmen Supplies, Inc.?
The Customer Service Representative is responsible for engaging with customers on behalf of Showmen Supplies. Their duties include answering phone calls or emails from consumers to respond to questions, participating in meetins with the customer service team. They will help the team discover new communication tactics and maintaining expert knowledge about company products. The person for this position will have the desire to educate themselves not only about the merchandise but about the entertainment and amusement/carnival industries. No cold calls or boring parts to sell. If this interests you and you qualify in the requirements below, please apply! We look forward to seeing your resume.
If you’re a passionate professional who embraces the unexpected and enjoys providing exceptional service, we want to hear from you! You’ll find an environment that empowers you to serve your customers and encourages innovation.
Essential Functions
- Processes customer orders/changes/returns according to established department policies and procedures.
- Partners with the sales team to meet and exceed customer’s service expectations.
- Monitors production order schedules and expedites delivery per customer requests.
- Operates ERP software, word processing and spreadsheet applications.
- Maintains detailed files for documentation.
- Answers sales calls and provides information as needed.
- Answers questions from customers or individuals on how a product operates or directs them to the person able to assist them.
- Provides timely and accurate information to incoming customer order status and product knowledge requests.
- Serves as liaison with sales, warehouse, manufacturer, quality and shipping personnel.
- Ensures all invoicing, warehouse orders, and shipping documentation are accurate and correct.
- Ensures receipt and processing of customer purchase orders.
- Informs customers of unit prices, shipping date, anticipated delays and any additional information needed by the customer.
- Follows up on orders to ensure delivery by specified dates.
- Provides timely feedback to the company regarding service failures or customer concerns.
- Receives and checks customer complaints or directs them to the Operations manager.
- Generates correspondence to secure additional customer information to resolve customer disputes.
- Confers with shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
- Maintains and ensures customer information is maintained in company databases.
- Other duties as assigned.
Competencies
- Customer Focus
- Accountability
- Ethical Conduct
- Professionalism
- First Impressions & Rapport
- Listening
- Confirming Needs
- Up-Servicing & Up-Selling
- Overcoming Objections
- Handling Adversity
- Asking Strategic / Tactical Questions
- Service-Oriented Attitude
- Solving Problems
- Critical Thinking Skills
- Product Knowledge
Required Education and/or Experience
- 4 plus years of experience of relevant industry or customer service experience
- Associate or Bachelor level degree in business, operations, or related subject matter preferred
- A combination of education and on-the-job experience is also acceptable.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $18 - $22
