What are the responsibilities and job description for the Patient Access Representative position at Shriners Children's Chicago?
Company Overview
Shriners Children’s is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience defines us as leaders in pediatric specialty care for our children and their families.
We are a premier pediatric specialty, research, and academic teaching hospital with a medical and research partnership with Massachusetts General Hospital. It is the world’s leading center for pediatric burn care and is the only American Burn Association (ABA) exclusively pediatric verified burn center in New England and New York. The Boston Shriners Hospital is one of four pediatric burn specialty hospitals in Shriners Children’s health system and also provide comprehensive care for cleft lip, cleft lip palate and other craniofacial anomalies, with a multidisciplinary care team.
Shriners Children's is committed to our support of Diversity, Equity and Inclusion and encourage applicants from diverse backgrounds and experiences to apply for any of our career opportunities
Job Overview
The Patient Registrar is the first point of contact for patients and families. The Registrar ensures an efficient and effective flow of patients, along with their related health information when accessing services.
Assisting our patients and families with courteous, prompt service in a caring and empathetic manner.
Responsibilities
Excellent customer service skills, along with two years plus patient scheduling, registration and insurance verification. Microsoft Office Suite, along with familiarity with medical terminology is strongly preferred. Bi-lingual English/Spanish preferred, not required.
Shriners Children’s is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience defines us as leaders in pediatric specialty care for our children and their families.
We are a premier pediatric specialty, research, and academic teaching hospital with a medical and research partnership with Massachusetts General Hospital. It is the world’s leading center for pediatric burn care and is the only American Burn Association (ABA) exclusively pediatric verified burn center in New England and New York. The Boston Shriners Hospital is one of four pediatric burn specialty hospitals in Shriners Children’s health system and also provide comprehensive care for cleft lip, cleft lip palate and other craniofacial anomalies, with a multidisciplinary care team.
Shriners Children's is committed to our support of Diversity, Equity and Inclusion and encourage applicants from diverse backgrounds and experiences to apply for any of our career opportunities
Job Overview
The Patient Registrar is the first point of contact for patients and families. The Registrar ensures an efficient and effective flow of patients, along with their related health information when accessing services.
Assisting our patients and families with courteous, prompt service in a caring and empathetic manner.
Responsibilities
- Registers patients for ambulatory, surgery and admissions through the full, as well as the quick registration process. Also pre-registers patients for services.
- Reviews/updates patient insurance, contact and demographic information for each patient encounter.
- Schedules clinic appointments; confirms scheduled appointments via computerized telephone system.
- Maintains current patient information in the Shriners Hospital for Children's (SHCIS) electronic medical record.
- Works closely with the Outpatient nursing staff, arranging outside patient care services.
- Administers insurance pre-authorizations/insurance verifications for scheduled ambulatory appointments.
- Enters required encounter information into SHCIS. Inputs for each patient encounter type, which includes day surgery and same day admissions.
- Phone coverage, which includes directing incoming call to the responsible department; processing online questionnaires
- Auditing accounts, i.e. confirming Mass General Brigham names and phone numbers
- Office clerical duties as assigned
Excellent customer service skills, along with two years plus patient scheduling, registration and insurance verification. Microsoft Office Suite, along with familiarity with medical terminology is strongly preferred. Bi-lingual English/Spanish preferred, not required.
