Patient Access Representative

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical, dental and vision coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a full-time or part-time status (40 hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans.   Additional benefits available to full-time and part-time employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Shriners Children's Ohio is dedicated to the treatment of pediatric burns and specializing in plastic and reconstructive surgery.  Our team's experience and expertise in burn treatment, cleft lip and palate, complex wound and skin conditions, and plastic and reconstructive surgery makes Shriners Children's Ohio a first choice of care.

Job Overview

Shriners Children's Ohio has an opportunity for a Patient Access Representative.  Join a team of professionals committed to improving children's lives.  Our top healthcare professionals excel in their practices and provide compassionate, family-centered care to children who need it most. 

Responsibilities

• The Patient Access Representative is responsible for check-in and check-out duties, scheduling and rescheduling appointments, coordinating schedules with the clinic and physicians, as well as faxing, making copies, filing and reviewing and responding to department emails. 
• Additional responsibilities include conducting new patient intake process (diagnostic review, data collection and entry, appointment coordination, and follow-up). 
• Also involved with coordination of new patient referrals, collection of legal documentation necessary to initiate treatment, coordinating the eligibility and availability of patient’s insurance status with insurance provider in order to ensure applicable coverage. 

This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Qualifications

Required:

• High School diploma or GED
• 1 year experience in patient scheduling, registration and intake (referrals)
• Intermediate-level skills in Microsoft Office Excel and Word
• Excellent customer service and phone skills

Preferred:

• Knowledge of EPIC or Cerner Millennium