What are the responsibilities and job description for the Assistant General Manager ( FOH- Front of House) position at Shunk Gulley?
Assistant General Manager (FOH - Front of House)
Position Title: Assistant General Manager (FOH)
Reports to: General Manager and Director of Operations
Location: 30A Santa Rosa
Salary: 70,000.00 Plus Potential
Work Week: 5 Shifts with 2 days off
Work Hours: 50-55 Hours a Week
Position Overview:
The Assistant General Manager (FOH) plays a critical role in overseeing the daily operations of the front-of-house area in a restaurant. Working closely with the General Manager, this position ensures that all front-of-house operations run smoothly, staff is effectively managed, and customers have an exceptional experience. The Assistant GM is a leader who demonstrates professionalism, commitment to quality service, and teamwork.
Key Responsibilities:
Position Title: Assistant General Manager (FOH)
Reports to: General Manager and Director of Operations
Location: 30A Santa Rosa
Salary: 70,000.00 Plus Potential
Work Week: 5 Shifts with 2 days off
Work Hours: 50-55 Hours a Week
Position Overview:
The Assistant General Manager (FOH) plays a critical role in overseeing the daily operations of the front-of-house area in a restaurant. Working closely with the General Manager, this position ensures that all front-of-house operations run smoothly, staff is effectively managed, and customers have an exceptional experience. The Assistant GM is a leader who demonstrates professionalism, commitment to quality service, and teamwork.
Key Responsibilities:
- Operational Oversight:
- Assist the General Manager in overseeing all front-of-house operations, including dining areas, bar, and guest services.
- Monitor and ensure smooth operations during peak hours to maintain service excellence.
- Ensure cleanliness, organization, and safety of the front-of-house area in compliance with health and safety standards.
- Staff Management & Training:
- Lead, motivate, and mentor front-of-house staff, including servers, bartenders, hosts, and bussers.
- Assist in hiring, training, and scheduling staff members.
- Conduct performance evaluations, provide feedback, and address any personnel issues or conflicts.
- Foster a positive, inclusive, and productive team environment.
- Customer Service Excellence:
- Ensure exceptional guest experiences by maintaining high standards of service and addressing any customer complaints or concerns.
- Monitor guest satisfaction levels and make improvements based on feedback.
- Develop and implement strategies to increase customer loyalty and repeat business.
- Financial and Inventory Management:
- Assist in managing front-of-house budgets, ensuring cost controls, and maximizing profitability.
- Oversee inventory management for the FOH area, ensuring that supplies are stocked and maintained.
- Ensure compliance with all company policies and local regulations related to food, alcohol, and service.
- Communication and Collaboration:
- Maintain effective communication between front-of-house and back-of-house teams to ensure smooth service delivery.
- Report operational and performance issues to the General Manager promptly.
- Participate in meetings with the management team to discuss strategies, goals, and operational improvements.
- Marketing and Events:
- Support the planning and execution of promotional events or special activities, collaborating with marketing or events teams.
- Help create a welcoming atmosphere and enhance the overall guest experience, including seasonal menus or themes.
- Health and Safety Compliance:
- Ensure adherence to all health, safety, and sanitation regulations.
- Monitor FOH staff’s compliance with all safety protocols, including food safety handling and alcohol service.
- Experience:
- Minimum of 3-5 years of experience in the hospitality industry, with at least 2 years in a supervisory or management position within the front-of-house operations.
- Experience with staff management, budgeting, and customer service.
- Skills:
- Strong leadership and team-building abilities.
- Excellent communication and interpersonal skills.
- Ability to multitask, problem-solve, and work under pressure.
- In-depth knowledge of food, beverage, and service standards.
- Financial acumen, including experience with budgeting and inventory management.
- Proficiency in POS systems, Microsoft Office, and other relevant software.
- Education:
- High school diploma or equivalent required; a degree in hospitality management or a related field is preferred.
- Physical Requirements:
- Ability to stand for extended periods of time, walk, and occasionally lift up to 50 pounds.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Strong organizational and problem-solving skills.
- Passionate about delivering outstanding customer service.
- High energy, friendly, and approachable demeanor.
- Strong decision-making capabilities.
- Competitive salary based on experience.
- Performance-based bonuses.
- Benefits may include health insurance, paid time off, and employee discounts.
