What are the responsibilities and job description for the Customer Support Advocate position at Shutterfly?
A company is looking for a Customer Service Representative 3.Key ResponsibilitiesHandle communications with customers via email, live messaging, and phoneProvide information about products, services, and order statusResolve order-related issues using sound judgment and document customer interactionsRequired QualificationsSome customer service experience requiredProficiency with Excel and Microsoft Suite is requiredPreference for experience with ZendeskAbility to deliver results in a fast-paced environmentAbility to prioritize and manage time efficiently
