What are the responsibilities and job description for the Director of Business Operations position at ShyftOff?
ShyftOff is the smarter way to scale customer experience. Our on-demand contact center platform combines exceptional agents with precision staffing technology to deliver flawless service, even during peak demand. We help brands and BPOs eliminate SLA risks, reduce costs by up to 35%, and retain customers with consistently high-quality support. With 30-minute staffing flexibility and seamless AI integration, ShyftOff ensures you always have the right agents, at the right time — without wasting budget.
The Director of Business Operations is a foundational member of the executive team that will support the rapid growth of Shyftoff. This will require someone who is both “hands-on” and able to see the big picture. This role combines financial oversight with strategic business operations, analytics, and project management. The Director will play a critical role in supporting the CEO and executive team with financial modeling, reporting, forecasting, and strategic decision-making. You will manage all financial reporting, financial planning, and business operations, ensuring that our organization stays on track to achieve its strategic goals.
Key Responsibilities
- Financial Reporting & Analysis: Lead the preparation of all financial reports, including monthly, quarterly, and annual statements. Provide detailed insights into financial performance to support business decision-making.
- Financial Modeling & Forecasting: Develop and maintain financial models that inform strategic planning and decision-making. Ensure accurate forecasting and budget management, advising the CEO on financial implications and trends.
- Strategic Planning & KPIs: Collaborate closely with the executive team to define, implement, and track key performance indicators (KPIs). Help set long-term strategic goals and ensure all departments are aligned in achieving these targets.
- Business Operations Support: Oversee and optimize business operations, ensuring cross-functional coordination and efficient resource allocation. Identify process improvements to streamline workflows and increase organizational effectiveness.
- Project Management: Take ownership of strategic projects, managing timelines, resources, and deliverables to meet company objectives. Ensure clear communication across teams to drive projects to successful completion.
- Decision-Making Support: Provide actionable financial and operational insights to the CEO and leadership team, aiding in high-level decisions that drive company growth.
- Collaboration with Departments: Work closely with sales, operations, product, and development to gather data, support business decisions, and ensure alignment with the company’s strategic initiatives.
Experience & Qualifications:
- 5-7 years of finance, financial planning & analysis and/or business operations experience
- Preferred experience within high-growth technology companies
- Experience working at a top consulting firm is a plus
- Experience working within the Business Processing Outsourcing and/or Call Center industry is a plus
- Strong proficiency in financial modeling, forecasting, and budgeting.
- Experience in project management, with the ability to lead strategic initiatives across multiple teams
- Ability to think strategically while being hands-on with day-to-day operations.
- Strong analytical skills and ability to turn complex data into actionable insights.
- Advanced knowledge of financial software, Excel or Google Sheets, and analytics tools
- Excellent communication skills with the ability to collaborate with and influence cross-functional teams.
- High attention to detail and organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Experience with SQL and Python a big plus
- Ability to prioritize, problem-solve, multitask, and work independently in a dynamic, rapidly changing environment
- Highly collaborative with a deep sense of ownership and accountability and willing to roll up sleeves and dive into the details
- Comfort in a growth stage company, we move quickly and wear many hats in a dynamic environment
- Driven, self-motivated, enthusiastic and with a “can do” attitude
- Bachelor’s degree in accounting or business administration
- CPA is a plus
