What are the responsibilities and job description for the Commercial Insurance Operations Leader position at SIA Group?
Job Overview:
The Commercial Lines Operations Leader will continually develop, implement, and monitor adherence to our procedures and workflows. The role involves increasing Commercial Lines service excellence, efficiency, and professionalism through process improvements and automation utilization.
Responsibilities:
- Operational Financials: Evaluation, Interpretation, Forecasting, and Analysis
- Investigate Revenue Variances
- Cross-Departmental Liaison (IT, HR, Sales, etc.)
- Monitor Performance via KPI tracking provided
- Maximizing Efficiency While Managing Accountability through Outsourcing Opportunities
- Carrier Relationships & Carrier Diversification Strategy
- Manage Service & Sales Relationship
- Develop Methods and Execute Plans for Regional Initiatives
- Build and Develop Talent with Superb Insurance, Communication, and Client-Facing Strategy Skills
- Manage Servicing Roles, Responsibilities, Workflows and Efficiency
- Staffing Alignment & Growth - Benchmarking & Future Strategy
- Manage monthly Service Staff Meetings
- Monitor Top Accounts; Renewal Meetings and Digging Into Marketing Needs, Carrier Changes, and At-Risk Clients
- Ensure Utilization of Regional COE's and Verticals
- Ensure M&A Operational Integration
- Ensuring Utilization of Client Services Resources
- Vet New Business Opportunities for Acceptability and Quality; Aligning Account with Best Internal Fit
- Serve as backup for team members as needed
Qualifications:
- 5 years of experience in commercial property and casualty insurance.
- Property and Casualty License.
- Advanced degree from college or technical school; a combination of education and experience will be considered for candidates without an advanced degree.
- Prior leadership and personnel management preferred.
- Tech savvy; ability to navigate multiple systems including Agency Management Software; Intermediate skills in Microsoft Office products.
- Professional designations preferred.
Benefits:
- Work/Life balance
- Health/Dental/Vision insurance
- Nurse concierge
- Telehealth with mobile urgent care service
- 401k with dollar-for-dollar match
- PTO and paid holidays
- Wellness resources
- Free food, snacks, and beverages
