What are the responsibilities and job description for the Looking for - Process Manager / Incident Manager (IT) - Denver, CO / Nashville, TN (Onsite) position at Sibitalent Corp?
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I hope you are doing fine.
Please find the below Jd and let me know if you are interested.
ole: Process Manager / Incident Manager (IT)
Location: Denver, CO / Nashville, TN (Onsite)
Duration :: 12 Month Contract
Max rate is $31/hr on C2C or $27/hr on W2
Job Description:-
The Process Manager (IT) position is a key IT Service Management team member. They are responsible for the management of Major Incident support to ensure timely resolution and efficient support. Managing this process includes coordinating support from multiple teams, primarily within Information Technology. The responsibilities require high pressure organization of events, highly visible communications, and comprehension of technical knowledge. This will include guiding technical resources, leaders, and customers toward process adherence and efficient support solutions. They are additionally responsible for Major Incident follow up through the Major Problem process. They will guide the Major Problem process to thoroughly explore preventative measures, corrective actions, and root cause analysis utilizing technically experienced support teams that manage the impacted applications and services.
The IT Service Management team provides Major Incident and Major Problem process support. The team is considered subject matter experts on the process toward critical incident resolution and incident prevention within those process. The IT Service Management team provides coverage twenty-four hours a day seven days a week three hundred sixty-five days a year. This position will share on-call responsibilities to ensure coverage and response to provide these services.
Essential Function
% OF TIME
Responsible for Major IT systems incident management from initiation through resolution
30%
Review historical incidents and root cause analysis to identify trends and opportunities for improvements across IT
10%
Produce, maintain, and distribute major incident reports for critical business and IT services
5%
Manage the Major Problem Management process toward lasting solutions
25%
Conduct Post Incident Reviews for Major Incidents
10%
Distribution of clear and concise communications, summarizing incidents and the business/customer experience to a wide group of technical and non-technical audiences
10%
Other duties as assigned
10%
Total Allocation of Time
100%
Krishna Chaudhary
Sibitalent Corp.
101 E. Park Blvd., Suite 600, Plano, TX – 75074
Phone: 972-502-9119
Email:krishna@sibitalent.com
URL: www.sibitalent.com
I hope you are doing fine.
Please find the below Jd and let me know if you are interested.
ole: Process Manager / Incident Manager (IT)
Location: Denver, CO / Nashville, TN (Onsite)
Duration :: 12 Month Contract
Max rate is $31/hr on C2C or $27/hr on W2
Job Description:-
The Process Manager (IT) position is a key IT Service Management team member. They are responsible for the management of Major Incident support to ensure timely resolution and efficient support. Managing this process includes coordinating support from multiple teams, primarily within Information Technology. The responsibilities require high pressure organization of events, highly visible communications, and comprehension of technical knowledge. This will include guiding technical resources, leaders, and customers toward process adherence and efficient support solutions. They are additionally responsible for Major Incident follow up through the Major Problem process. They will guide the Major Problem process to thoroughly explore preventative measures, corrective actions, and root cause analysis utilizing technically experienced support teams that manage the impacted applications and services.
The IT Service Management team provides Major Incident and Major Problem process support. The team is considered subject matter experts on the process toward critical incident resolution and incident prevention within those process. The IT Service Management team provides coverage twenty-four hours a day seven days a week three hundred sixty-five days a year. This position will share on-call responsibilities to ensure coverage and response to provide these services.
Essential Function
% OF TIME
Responsible for Major IT systems incident management from initiation through resolution
30%
Review historical incidents and root cause analysis to identify trends and opportunities for improvements across IT
10%
Produce, maintain, and distribute major incident reports for critical business and IT services
5%
Manage the Major Problem Management process toward lasting solutions
25%
Conduct Post Incident Reviews for Major Incidents
10%
Distribution of clear and concise communications, summarizing incidents and the business/customer experience to a wide group of technical and non-technical audiences
10%
Other duties as assigned
10%
Total Allocation of Time
100%
- Bachelor’s Degree in Computer Science, Information Systems or other related field or equivalent work experience
- 5-7 years of application support and troubleshooting experience
- Proven track record of success in IT methodologies, services and infrastructures
- Experience with operational major incident management, problem management and change enablement
- Excellent written and oral communication skills, including presentation skills
- Excellent time management skills including the ability to juggle multiple priorities simultaneously
- Experience collaborating with IT teams diving results
- Strong decision making and problem-solving skills
- Technical knowledge and experience
- The ability to operate independently
Krishna Chaudhary
Sibitalent Corp.
101 E. Park Blvd., Suite 600, Plano, TX – 75074
Phone: 972-502-9119
Email:krishna@sibitalent.com
URL: www.sibitalent.com
Salary : $27 - $31
