What are the responsibilities and job description for the Process Manager / Incident Manager Denver, CO / Nashville, TN position at VySystems?
Please ensure that the candidate is Flexible to work in weekends or late evenings during any Sev1 incident management.
Nights/Weekends: Participate in rotating shifts 24x7 on-call schedule or provide assigned 2nd or 3rd coverage
The Process Manager (IT) position is a key IT Service Management team member. They are responsible for the management of Major Incident support to ensure timely resolution and efficient support. Managing this process includes coordinating support from multiple teams, primarily within Information Technology. The responsibilities require high pressure organization of events, highly visible communications, and comprehension of technical knowledge. This will include guiding technical resources, leaders, and customers toward process adherence and efficient support solutions. They are additionally responsible for Major Incident follow up through the Major Problem process. They will guide the Major Problem process to thoroughly explore preventative measures, corrective actions, and root cause analysis utilizing technically experienced support teams that manage the impacted applications and services.
