What are the responsibilities and job description for the Embedded GSOC Lead Operator, Events position at Sibylline Americas?
Job Description
Travel and Events Lead Operator
We have an exciting and unique opportunity for you to join the rapidly expanding security industry in a mid-level position.
We are looking for an experienced GSOC Lead Operator to support our Travel and Events team embedded within our client’s Global Security Operations Center (GSOC) based in Seattle, WA. You will be required to manage and investigate alarms while appropriately dispatching security and / or emergency response personnel. You must have excellent written and verbal communication skills as you will be required to provide a top-notch customer service experience through phone calls and emails with the client’s customers.
Uniquely, you will also be required to travel both internationally and domestically to embed in an Event Operations Center to support safety and security initiatives for client sponsored events. Success in this role will require flexibility, bias for action, and a wide range of technical and interpersonal skills. You will frequently be operating autonomously with external teams and limited direct supervision. Time management and continuous task prioritization is crucial to delivering support services in this dynamic, fast paced environment. The duties and responsibilities required for this role apply to both event support and standard operations.
Outside of events, this role may be asked to assist with regular daily operations Assigned work hours will be determined based on operational needs or the scheduled event. You may be expected to work overnight, holidays, and weekends.
Duties and Responsibilities
- Monitor CCTV and alarms, dispatching security or emergency response personnel to assist in mitigating safety and security hazards.
- Integrate with external teams to support client focused initiatives.
- Investigate and triage security incidents.
- Utilize various communication platforms to escalate security issues and investigative findings to the appropriate stakeholders.
- Maintain a working knowledge of GSOC and event specific standard operating procedures.
- Coordinate a varying sized team of operators to triage incidents and crisis, both in a GSOC and event setting
- Draft, review, and distribute stakeholder and emergency notifications.
- Write and / or quality check event incident logbooks and extensive reports detailing the GSOC’s response to incidents and crises.
- Understand and implement incident / crisis management tactics without strict guidelines and limited direct supervision.
- Assess various intelligence notifications to determine probability and severity of incident impact to client assets, people, property, or brand.
- Participate in tabletop exercises and feedback sessions pre and post event.
- Provide first line assistance to corporate employees and travelers in all concerns relating to safety and security.
- Coordinate with multiple partner teams simultaneously and follow proper procedures to manage a variety of incidents, from minor incidents at the local level to global crises.
- Display excellent customer service through radio, phone calls, emails, and chats with customers.
- Manage personal travel budget and report expenses
Qualifications
Must Have
Nice to Have
Additional Information
Salary and Benefits
Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity.
Salary : $28 - $30
