Embedded GSOC Lead Operator, Events

Company Description

About Sibylline

Sibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the provision of high-quality risk analysis, due diligence and consultancy services. The firm provides an innovative, entrepreneurial and fast-growing working environment, offering employees ever greater exposure to high profile clients and challenges. Sibylline offers fantastic opportunities for career progression within a successful company, and we aim to help our employees to build their own personal profiles as well-regarded analysts within the broader industry.

Key attributes of Sibylline employees are:

• Self-motivated, and auto-improving individuals who can couple initiative and boldness with good judgement
• Excellent written and spoken English
• Clarity of thought and analytical flair
• Strong, demonstrable interest in security and intelligence
• The ability to work under pressure, demonstrate leadership when required but also be able to collaborate effectively in teams
• Excellent attention to detail

Job Description

Travel and Events Lead Operator

We have an exciting and unique opportunity for you to join the rapidly expanding security industry in a mid-level position.

We are looking for an experienced GSOC Lead Operator to support our Travel and Events team embedded within our client’s Global Security Operations Center (GSOC) based in Seattle, WA. You will be required to manage and investigate alarms while appropriately dispatching security and/or emergency response personnel. You must have excellent written and verbal communication skills as you will be required to provide a top-notch customer service experience through phone calls and emails with the client’s customers.

Uniquely, you will also be required to travel both internationally and domestically to embed in an Event Operations Center to support safety and security initiatives for client sponsored events. Success in this role will require flexibility, bias for action, and a wide range of technical and interpersonal skills. You will frequently be operating autonomously with external teams and limited direct supervision. Time management and continuous task prioritization is crucial to delivering support services in this dynamic, fast paced environment. The duties and responsibilities required for this role apply to both event support and standard operations.

Outside of events, this role may be asked to assist with regular daily operations Assigned work hours will be determined based on operational needs or the scheduled event. You may be expected to work overnight, holidays, and weekends.

Duties and Responsibilities 

• Monitor CCTV and alarms, dispatching security or emergency response personnel to assist in mitigating safety and security hazards.
• Integrate with external teams to support client focused initiatives.
• Investigate and triage security incidents.
• Utilize various communication platforms to escalate security issues and investigative findings to the appropriate stakeholders.
•  Maintain a working knowledge of GSOC and event specific standard operating procedures.
• Coordinate a varying sized team of operators to triage incidents and crisis, both in a GSOC and event setting
• Draft, review, and distribute stakeholder and emergency notifications.
• Write and/or quality check event incident logbooks and extensive reports detailing the GSOC’s response to incidents and crises.
• Understand and implement incident/crisis management tactics without strict guidelines and limited direct supervision.
• Assess various intelligence notifications to determine probability and severity of incident impact to client assets, people, property, or brand.
• Participate in tabletop exercises and feedback sessions pre and post event.
• Provide first line assistance to corporate employees and travelers in all concerns relating to safety and security.
• Coordinate with multiple partner teams simultaneously and follow proper procedures to manage a variety of incidents, from minor incidents at the local level to global crises.
• Display excellent customer service through radio, phone calls, emails, and chats with customers.
• Manage personal travel budget and report expenses

Qualifications

Must Have

• Prior experience in a GSOC, Security Operations Center (SOC), TOC, or similar.
• Experience with security systems, including alarm monitoring, electronic access control, and CCTV.
• Must be able to travel approximately 60% of time annually, international and domestic.
• Must have and be able to maintain a United States passport.
• Must be able to obtain work permits, visas, and/or other as needed to support event travel.
• Comfortable in ambiguous situations with a self-starter mentality
• High school diploma or equivalent
• Strong Customer Service skills
• Excellent written and verbal communication skills
• Ability to multitask in a fast-paced, at times stressed work environment.
• Comfortable with a high-tech working environment and willing to learn new tools and innovations.
• Flexibility to work a variety of different shifts and willingness to assist the team with overtime when needed.
• Proficient in Microsoft Windows and Office Suite

Nice to Have

• Experience in Event Security or Security Project Management
• Bachelor’s degree in International Affairs/Relations/Business, Emergency Management, Political Science, Criminal Justice, or related discipline
• Experience with mass communications systems

Additional Information

Salary and Benefits

• Salary range: $28 – $30 per hour
• Medical Insurance - Sibylline pays 80% of premiums, Employee pays 20%
• Dental Insurance – Fully Employee Paid
• Vision Insurance – Sibylline pays 100% of employee premiums, Employee pays for additional family members
• Flexible Spending Account and Dependent Care Spending Account
• Long Term/Short Term Disability – Sibylline pays 100% for employees
• Basic Life and AD&D Insurance – Sibylline pays 100% for employees
• 401(k) with up to 5% company matching
• 10 paid days accrued per year
• 4 personal days front loaded each year
• 9 sick days front loaded every year
• $1404/year ($54/pay period) Transportation Allowance
• Employee Assistance Plan (EAP)

Sibylline is committed to the recruitment and selection of candidates without regard for sexual orientation, gender, ethnicity, age, political beliefs, culture and lifestyle. We are committed to fostering a business culture that reflects these values and promotes equal opportunity.