Projects and Service Analyst I

This is a hybrid position. Located in our SICK, Bloomington MN office.

ABOUT SICK:

SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. With more than 1,000 patents, innovation and technology are at its core. This focus on innovation and "Sensor Intelligence" have allowed SICK to develop products for every phase of production in the automotive, packaging, electronics, food and beverage, consumer goods, storage and conveyor, robotics, material handling, oil and gas, chemical, power, maritime industries and more. In addition, SICK's focus on Sensor Intelligence allows us to make Industry 4.0, or the Industrial Internet of Things, a reality for their customers.

POSITION SUMMARY:

This person is responsible to provide support to the Services Organization and responsible for coordinating the collection and analysis of project and service order related data for strategic financial and forecasting business decisions. Provide Project & Service support and analysis excellence to all teams (Services, Project Management, MPM, Sales, Finance, and PCA) involved in the overall execution of the Services business to ensure consistent and accurate support & analysis in all tasks, and ensure data collection and recording in ADP, Concur, SAP, & CRM are completed related to the day-to-day Service Organizations functions.

RESPONSIBILITIES:

• Collect necessary information to create a project and/or maintain a Sales Order in SAP.
• Add and amend data in multiple system environments - CRM, ADP, SAP.
• Analyze Field Service Orders and Reports, Expense Reports and Timecards for completion and accuracy for Emergency Service Orders to meet time sensitive personnel reimbursement deadlines.
• Maintains departmental reports for Labor (ADP), Expense Reporting (Concur), Operations (CRM), Finance (SAP) and other Microsoft Tools.
• Provide system and communication support and assistance to Project Management team for invoicing process.
• Maintain the Project or Services Tracking Spreadsheet daily to ensure data entered is accurate.
• Work directly with all Project Management and/or Schedulers throughout the project or service order lifecycle to maintain accurate forecast dates, provide systems support where needed, and provide support and analysis when closing out projects.
• Analyze and align multisystem data to ensure reporting parity and accuracy.
• Support the Service group with any special projects as requested by the Services Management teams.

RESPONSIBILITIES:

• Functional/Technical Skills: Has the functional and technical knowledge and skills perform the job at a high level of accomplishment.
• Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge- like internet technology; does well in technical course and seminars.
• Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Problem solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answer.
• Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
• Effective communicator with strong problem-solving acumen with ability to brief on analytics and results to various members of the organization. Understands the importance of strengthening partnerships and establishing cross-functional networks to accomplish tasks.
• Accurately scopes out length and difficulty of tasks and projects; sets objective and goals; breaks down work into the process steps; develops schedules and task/people assignments, anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
• Good at figuring out the processes necessary to get things done; knows how to organize people and activities; Understand how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
• Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understand the cultures or organizations.
• Provides the information people needs to know to do their jobs and make decisions; is timely with information; is able to write clearly and succinctly; can get messages across that have the desired effect; adjusts to fit the audience and the message.

QUALIFICATIONS:

Education and Experience:

• Requires a 2-year college degree or equivalent experience.
• Bachelor's degree a plus
• Familiarity with office environment preferred.

Other Qualifications:

• Strong problem solving, algorithm development, analytical, design, and debugging skills.
• Thorough understanding of technical issues and the ability to perform root cause analysis and resolve issues.
• Able to communicate and work with all levels of developers, managers, and business representatives.
• Demonstrate strong oral and written communication skills.
• Travel requirements (international and domestic): 5%
• Computer proficiency with Microsoft (Word, Excel, PowerPoint) and Internet applications.
• Able and willing to work alternative schedules including weekend, and on-call hours as needed.
• Legally permitted to work in the United States.
• Able to work in a general office environment.
• Strong motivation and ability to work in a fast-paced, team-oriented environment supporting a business-critical production environment.

Other Qualifications - Controls:

• Must have good organizational and problem-solving skills.
• Must be able to develop and implement plans, procedures, and processes to accomplish a goal.
• Must have good communication skills, both written and verbal.
• Must be proficient with Microsoft and Internet applications.
• Microsoft Outlook
• SAP Preferred
• CRM Preferred

POSITION SPECIFIC QUALIFICATIONS

Legally permitted to work in the United States.

CORE COMPETENCIES:

Ethics and Integrity, Personal Growth and Learning, Customer Focus, Personal Accountability, Building Effective Relationships

BENEFITS:

At SICK, we believe that our employees are the key to achieving our mission and values. SICK's benefit package has long been recognized and valued because of its comprehensiveness and competitiveness in the market. To help our employees make the most of their overall well-being, we are thrilled to provide an outstanding rewards package! See attached benefits summary documents for details!

If you thrive in a fast-paced, team-oriented work environment that offers challenges and the opportunity for growth, we are the place for you! SICK has several locations throughout domestic US and offers competitive wages and an excellent benefits program. Qualified candidates can apply online by clicking the "Apply Online" button. Visit us at .

Affirmative Action (AA)/Equal Opportunity Employer (EOE) M/F/D/V