MSR-II Member Service Representative (On-site)

Here at SFCU we define our culture as one of GROWTH. Growing our member, growing our employee, and growing our organization. This position is a great opportunity to join our innovative and growing SFCU team! Providing service and support, you will have the opportunity to build relationships with both members and potential members. Through engagement, you will be creating a valuable experience as you analyze information to identify needs and offer our products and service solutions. In this role you are sure to feel a sense of satisfaction in assisting our members and potential members to achieve their financial wellness goals.

Reporting Location: 75 Oneida St Oneonta NY

Salary: $20.66-$23.24

Essential Functions & Responsibilities:

Assist members with (to include, but not limited to) opening accounts, doing transactions, and closing accounts, IRA's, HSAs, ESA Certificates and Death Claims. Answer questions about products and services and resolve problems that are within authority to resolve. Refer problems that are beyond authority to supervisor, along with recommended solution.

Interviews members applying for all types of loans, assists members in the completion of loan applications completely and accurately.

Prepares loan application and paperwork for submission to the loan underwriter. Processes approved loans, explains policies and procedures to members including repayment, calculation of payments, and services.

Pulls a credit history and looks for loan opportunities when opening an account.

Identify cross-sell opportunities and cross-sell services to members.

Process credit ratings and verification of deposits.

Receives and processes member financial transactions, including deposits, transfers, withdrawals, wires, loan payments, and sale of money orders and processes share draft orders by phone, mail, and in person.

Balances cash drawer and daily transactions.

Performs a variety of miscellaneous tasks including typing, filing, computer input, and answering the telephone.

Assist in dual control tasks.

Ensure that appropriate records are maintained and required reports are prepared.

Acts as liaison between members and departments.

Sort and deliver incoming and process outgoing mail and shipments from UPS & FedEx.

Process share draft orders.

Keep informed of the latest changes in consumer protection laws, current credit union policies and procedures, rate changes, and credit union issues.

Duties may include balancing ATM, Credit Card transactions, Instant Issue Debit cards, and Debit cards.

Performs other related duties as assigned.

Knowledge and Skills:

Experience One to 5 years of similar or related experience.

Education A high school education or GED.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Working knowledge of regulations relating to all Credit Union deposit products (Reg E, Reg CC, Reg D, Truth-in-Savings Act).

Able to operate a 10-key calculator, typewriter, and computer keyboard.

Must have good communication skills, written and verbal.

Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.