Member Service Representative MSR-I

Here at SFCU we define our culture as one of GROWTH. Growing our member, growing our employee, and growing our organization. This position allows the right candidate to gain a unique perspective of our membership and knowing those we serve. It is a great opportunity to build foundational skills only gained from a front line position as you create a member experience in every transaction. We are seeking a candidate that is motivated by learning and is looking to work in our Member-Centric organization that is committed to cultivating employee career growth as well as providing exceptional customer service to our membership.

Salary range: $19.13-$21.53

Reporting: On-site Hours: Include a Saturday rotation 8:30-12:30

Sfcu Benefits Statement:

SFCU offers a comprehensive benefits package including 401K, wellness benefit options, paid time off, federal holiday pay and NYS sick time. In addition, SFCU fosters employee development through career pathing and a tuition assistance program.

Primary responsibilities:

To provide support and services to members and potential members. To engage with members and analyze the information obtained to identify potential needs and provide the member with products and services the credit union has available.

Responsibilities:

Process financial transactions accurately and promptly.

Accurate cash handling and balancing of cash drawer.

A willingness to become knowledgeable in all products and services with a goal to share that knowledge with our members to better their financial wellness.

Suggestive selling of products and services to members and potential members.

Maintain a professional presence and professional communication with both members and coworkers.

Strictly adhere to all Credit Union policies and procedures.

Provide exceptional customer service by creating a positive experience.

Provide first time resolution in addressing member concerns or issues.

Qualifications and skills:

Candidates must be detail oriented.

Candidates must possess strong written and oral communication skills.

Ability to handle and count cash accurately.

Ability to multi-task and balance a drawer daily.

High school diploma or GED required.

1 year of cash handling/customer service experience preferred.

Strong computer skills

Ability to maintain a high level of confidentiality.

Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.