Staff Core Ops Engineer, NOC Advanced Operations

Position Staff Core Ops Engineer, NOC Advanced Operations

Client : IBM / DISH Network

Location : Dallas, TX

Remote work Not Allowed

Year of experience : 6 Yrs

Rate : $55 / hr. on C2C

In this role, what you will be doing

The Staff Core Ops Engineer will maintain the resiliency and operational aspects of the DISH Wireless network. Will analyze service and system issues, determine root-cause for failure and develop corrective actions. Corrective actions can range from configuration changes to developing new operational procedures. Will contribute to on-going process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors, maximize hardware / software efficiencies and increase service up-time leading to an overall excellent customer experience.

In this role, you will :

Provide technical troubleshooting expertise in resolving the incidents escalated to your organization

Be the subject matter expert for 5G Core, IMS and Messaging solutions

Handle Outages / Service degradations, perform initial RCA and coordinate with vendors, Engineering teams to compose final RCA.

Lead troubleshooting bridges with internal & vendor teams as needed.

Engage and escalate issues with Core Tier III / Engineering team when critical, time sensitive support and resolution is needed.

Work with technical teams to document troubleshooting steps and methods to improve processes.

Provide lead support with Market Teams to troubleshoot / resolve complex issues

Engage and escalate issues with vendors when critical / time sensitive support and resolution is needed.

Develop key metrics for performance monitoring and service assurance.

Closely working with the vendors for Incident resolution and RCA

Knowledge of SA Core, Edge, RAN, Transport, Virtual / Cloud environments, orchestration and FCAPS platforms.

Work on the 5G Standalone Core Network functions (AMF, SMF, UPF, NRF, BSF, NSSF, SEPP, NEF, SCP & PCF) , IMS & Messaging domains

Engage with the engineering teams from DISH & vendors in helping triage & debug complex network activities

Work with our performance engineering teams & NOC to establish and continuously enhance the baseline KPIs required to measure the health of our network.

Engage and escalate issues with the Tier II & III team when critical / time-sensitive support and resolution are needed.

Work within and other peer parties on Bug tracking, reporting of key KPIs etc.

Other duties as assigned

This position may provide on-call support on a rotational basis.

Skills, Experience & Requirements :

An experienced Staff Engineer will have :

Bachelor's Degree in Electrical, Electronics, Computer Science or Telecommunications Engineering

10 years of experience working within the Wireless industry on either the carrier or vendor side of the house.

Strong knowledge of Core Network solutions for 4G / 5G.

Knowledge of Edge, RAN, Transport, Virtual / Cloud environments, orchestration and FCAPS platforms.

Cloud-native experience in AWS environment preferred.

Curious-minded, striving for continuous learning and innovation

Outstanding verbal and written communication skills

Strong knowledge of Core Network solutions for 4G / 5G (SA).

Nokia, Mavenir and Oracle experience should be an advantage.

Ability to analyze a high volume of technical data and work in a fast-paced environment.

Strong problem solving, analytical, and time management skills.

Pease share your resume to john@sidramtech.com

Salary : $55