Learning & Development Manager - Operations

Description

The Operations Learning and Development Manager is an active contributor responsible for designing, developing, implementing, and facilitating learning and development programs for management teams and employees on an operational level for the multi-unit/multi-family housing industry. This role will emphasize employee onboarding, leadership development, and annual training, as well as various other initiatives aimed at fostering the continued growth of our teams.

Duties/Responsibilities:

• Designs, delivers, evaluates, and maintains all facets related to management and employee learning.
• Responsible for creating and implementing innovative, interactive, and engaging learning programs that promote the growth and development of our team members.
• Leads and manages new hire orientation programs across multi-unit and corporate teams, ensuring a smooth transition and alignment with company values.
• Develops and conducts leadership training programs to cultivate strong leaders within the organization.
• Coordinates and delivers the annual training of the Employee Handbook, ensuring compliance and understanding of key policies.
• Works closely with departmental managers and Subject Matter Experts (SMEs) to identify learning needs, develop captivating learning programs, and evaluate the effectiveness of the programs provided.
• Assess learning and development needs through surveys, interviews, focus groups, and communication with managers and department leaders.
• Create and/or acquire learning procedure manuals, guides, and course materials. Present learning programs using various formats, including group discussions, lectures, simulations, micro-learning, videos, and more.
• Maintains records of learning activities, attendance, results of tests and assessments, and retraining requirements.
• Stays current with the latest trends in learning and development, adult learning principles, and instructional design, with a focus on developing programs that are relevant, practical, and user-friendly.
• Prepares and manages the learning budget, maintaining records and reports of expenses.
• Perform other related duties as required.

Qualifications

• Excellent verbal and written communication skills.
• Strong presentation and organizational skills.
• High level of emotional intelligence.
• Proficient with a variety of multimedia learning platforms and methods.
• Ability to evaluate and research learning options and alternatives.
• Ability to design and implement effective learning and development programs.
• Extremely proficient with Microsoft Office Suite and related program software.
• Must be willing and able to occasionally work a flexible schedule, including nights and weekends.

Education and Experience:

• Bachelor’s degree in human resources, Learning & Development, or related field preferred. Or equivalent experience.
• At least five years of learning and development experience required.
• Strong understanding of the multi-unit/multi-family housing industry.
• Bilingual in Spanish, with the ability to read, write, and speak, preferred.

Physical Requirements:

This position requires sitting and standing associated with a normal office environment. Prolonged periods of sitting at a desk and working on the computer will occur. Must handle several telephone contacts and emails daily, along with frequent pre-scheduled face-to-face interactions with employees. Responsibilities, skills, and working conditions may change as needs evolve.