What are the responsibilities and job description for the Customer Service Professional position at Siemens Energy?
A Snapshot of Your Day
The Winston Service Center Airfoil area has an opening for a proactive self-starter that can provide exceptional customer service and collaboration within the organization for an established business at the center. In this role you will primarily be communicating with external and internal customers and actively connect with them to provide status and address any concerns. Provide customer service, guidance, and standard support for products and/or programs.
How You’ll Make an Impact
- Supports the coordination of activities with other internal departments to meet customer needs
- Work closely with plant supervision and scheduling to help prioritize orders
- Create/provide reports on customer centered metrics to upper management
- Use the “Voice of the Customer” process to ensure success
- May perform other duties or work on other projects as needed to support the business or at the discretion of leadership
What You Bring
- High school diploma (or equivalent) is required. BS/BA in related discipline (preferred) or equivalent combination of education and experience
- 2 years of successful experience in a Customer Service role and successful demonstration of Key Responsibilities and Knowledge as presented
- Demonstrates a basic knowledge of professional principles and skills
- Candidates must have very good grasp of Microsoft office programs
- Candidates must have good verbal and written communication skills
Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.
About the Team
Gas Services
Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90 countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Check out this video to learn more about Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards
Career growth and development opportunities with a tuition reimbursement program
Safe and supportive work culture
Company paid Health and wellness benefits with multiple plan options
Generous PTO program, paid holidays, and floating holidays
401K savings plan with company match up to 6%
Parental leave
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