What are the responsibilities and job description for the Customer Technical Support Engineer position at Siemens Energy?
A Snapshot of Your Day
Customer Technical Support is a fast- paced customer-centric world. You spend your day helping others, answering their questions, evaluating their technical issues and providing technical leadership. Work across organization and across the world in real and virtual teams.
How You’ll Make an Impact
Support the Siemens Energy Industrial Application steam turbine technical services business with creating inspection plans, reviewing findings, developing repair plans, supporting shop repairs, and writing reports for existing equipment.
Update fleet records to reflect steam turbine and valve configurations and support the technical services case queues by reviewing fleet data and answering questions asked by internal and external customers.
Provide technical support and leadership for root cause investigations, inspection and repair quote support to the marketing organization, and technical instructions to manufacturing, supply chain management, or field service for disposition of product deviations.
Lead and / or support steam turbine R&D projects by performing calculations, ensuring drawings are issued to required dates, and completing tasks within allocated budgets.
Provide mark-ups and information to direct drafting personnel so that they may correctly revise existing engineering drawings and / or create new engineering drawings. Review, modify, and sign-off engineering drawings.
Provide technical instructions to the field in support of turbine installation or troubleshooting activities and support business cost reduction and process improvement initiatives.
What You Bring
Bachelor of Science in Engineering required. Mechanical field preferred.
3 years of relevant experience required, with at least 1 year of technical engineering experience with rotating equipment. Fundamental understanding of mechanical engineering principles required; Candidates with more years of experience may be considered for a higher- level position.
Problem-solving mentality and the ability to collaborate with internal and external business partners to create solutions.
Rotating equipment product knowledge and familiarity with the product design.
Knowledge of root cause analysis and the process, and curiosity about creating customer-focused solutions.
Additional Preferred Skills :
Rotating equipment design experience, preferably of steam turbines.
Background in reliability, manufacturing, design, or operations of rotating equipment
Additional Details :
Approximately 25% travel, both domestic and international with ability to obtain a passport.
Occasional work during off-hours and weekends is required to support 24 / 7 operations.
Must be willing to relocate if not in commuting distance of Houston, TX, Trenton, NJ, or Olean, NY
Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.
About the Team
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90 countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy :
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards / Benefits
Career growth and development opportunities
Supportive work culture
Company paid Health and wellness benefits
Paid Time Off and paid holidays
401K savings plan with company match
Family building benefits
Parental leave
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Equal Employment Opportunity Statement
Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local
law.
