CRM Business Analyst

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Our Global Team

We are a team of more than 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our Culture

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Working in the Siemens Healthineers Global CRM Excellence team to drive innovative CRM projects and strengthen existing CRM backbone.

Responsibilities

This is a role well suited to an ambitious professional, looking for the next step in their career. As a CRM Business Analyst, you will be responsible for:

• Identifying, understanding, and solving Customer Relationship Management (CRM) related issues
• Managing projects consisting of various departments (e.g. IT, external vendors, country sales and sales support staff) to provide digital CRM related solutions
• Establishing and executing plans to ensure the quality and effectiveness of those solutions
• Product Owner for a digital product and/or application within the E2E CRM spectrum, including customer-facing applications; responsible for the planning of applications within the CRM ecosystem
• Communicating effectively with various stakeholders throughout the understanding and solutioning processes
• Driving innovation CRM projects or prototyping workstreams for early customer validation and leading idea generation as well as evaluation of innovation ideas in regard to their future business potential
  
  

This Position May Suit You Best If You Are Familiar With What Is Below, And Would Like To Develop Your Career With Healthineers

• The complete software development life cycle (including requirement management) and the application of the Agile methodology
• Determining the root cause of business problems and developing business cases showing the value in solving them
• Developing and executing project plans and leading project teams; developing and grooming a product backlog
• Change Management - including communication planning and execution, and ensuring user adoption of digital CRM solutions
• The pain points surrounding the sellers of today and sales managers – preferably in a Healthcare market
• Tacton CPQ or other large commercial CPQ platforms as well as SAP ERP
• Applying Healthineers Performance System principles and/or Lean/Six Sigma concepts
• An understanding of the complete Material Master life cycle including the transactions from CRM to ERP systems.
  
  

Required skills to have for the success of this role (University Degree preferred or required, Years of Experience)

• 8 years of Business Analysis, Data Analysis, IT Analysis, Project Management, Product Owner, Sales Support
• Bachelor’s Degree, Master’s Degree preferred
• Strong business communication skills, including written, verbal, and presentation skills
• Project management skills with the ability to motivate and lead project teams
• Advanced Problem Solving Skills
  
  

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

The base pay range for this position is

Min $128,100 - Max $192,200

Base pay offered may vary depending on job-related knowledge, skills, and experience. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.  

This information is provided per the required laws and regulations. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.

Beware Of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.