What are the responsibilities and job description for the Customer Service Representative position at Sierra Air?
Are you ready to advance your career with the #1 HVAC Company in Northern Nevada? We are looking for an experienced Customer Service Representative to join our growing team! The ideal candidate possesses a high level of reliability, precision, and attention to detail.
Job Description:
The Customer Service Representative reports to the Customer Service Supervisor and is responsible for answering all incoming phone calls and assisting customers with their requests. Additionally, this position will be responsible for accurately scheduling customer appointments, rescheduling appointments, and working closely with the Service Dispatcher.
- Answer incoming phone calls
- Efficiently schedule customers for services
- Communicate with customers in a friendly, professional manner
- Accurately schedule appointments in the computer system
- Collect correct information from customers
- Up sell products/Sierra Rewards Memberships/Duct Cleanings and Dryer vent cleanings whenever possible.
- Make outbound calls to schedule maintenance appointments
- All other duties assigned by management
Working Conditions:
Work will be performed in an office setting. Occasional lifting of file boxes up to 30lbs. Must be able to sit in front of a computer screen for extended periods of time.
- High school diploma or equivalent
- One year customer service experience
- Ability to accurately enter data into the computer
- Ability to type 30 wpm
- Ability to represent SIERRA AIR INC. in a professional manner with customers, vendors, staff and the general public
- Organized and detail oriented
- Ability to work under pressure
- Good working knowledge of Microsoft Outlook, Excel, and Word
- Must have valid Nevada driver's license
- Must be willing to undergo a thorough background check and drug screen
About Sierra Air:
Sierra Air has installed over 30,000 heating and cooling systems in this area since 1986. We've earned a great reputation for providing our customers with friendly, reliable service and practical solutions that result in year-round comfort and savings. Honesty, integrity, and excellent customer service is our constant goal and top priority. Carrier Corporation has selected us as their "Elite Leadership Dealer" for the Northern Nevada area. This allows us access to Carrier equipment and training that is not available to any other dealer.
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