What are the responsibilities and job description for the Customer Experience Representative (Sales Trainee) position at Sierra Forest Products?
Why you will love Sierra Forest Products:
We are North Americas premier distributor of globally sourced specialty forest products. That means our products are not only sustainably sourced, but we are building a workforce for the future.
We stand proudly for our people and support their success through career advancement and development. From Innovation, diversity, equity & inclusion, we also strive to do what’s best for our people, customers, and communities.
The impact you will have:
As a Customer Experience Representative for Sierra Forest Products, you will have the opportunity to expand your skillset and enhance our overall customer experience.
What you will do:
- Deliver exceptional and quality customer service to existing customers and clients.
- Handle inbound sales inquiries and customer inquiries.
- Process and enter sales orders.
- Resolve order-related issues (delays, credits, and returns).
- Collaborate with cross function teams (logistics, warehouse, and purchasing to ensure overall operational success).
- Actively sell and grow an existing account base.
- Become a brand ambassador with a comprehensive knowledge of our products and specifications.
- Provide overall sales support to the outside sales team.
What you bring to the table:
- Driven, positive and energetic individual.
- Ability to resolve problems and conflicts as they occur.
- Proven experience in sales and/or the building products industry.
- Passion for relationship building.
- Ability to work in a fast paced, team driven environment.
- Hard working and entrepreneurial.
Why people love working here:
- Comprehensive benefits.
- Work life balance and no weekend work.
- We offer meaningful work and opportunities for career growth.
- Our team members have 1 paid volunteer day per year to give back to a cause of their choice.
- We offer an opportunity to build and grow a career in the wood distribution industry.
- 401K plan to help save for your future!
- Employee Recognition Program.
- Tuition assistance.
- And so much more!
Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.
At Sierra Forest Products we welcome all workplace experiences and backgrounds. Whether you are new to Lumber Products, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.
