Assistant General Manager - Stadium Club - Caribe Royale Orlando Hotel

Position Overview:

We are on the lookout for an exceptional Assistant General Manager to join our team and help us take our Stadium Club and Full Swing Virtual Reality Rooms to new heights of success. As the Assistant General Manager, you will be a key player in overseeing the day-to-day operations, ensuring a seamless guest experience, and creating a fun and memorable atmosphere for all.

Responsibilities:

Operations Management:

• • Work closely with the Director of Stadium Club to oversee all aspects of daily operations, including staff management, inventory control, and ensuring adherence to policies and procedures.
  • Monitor and continuously improve service quality, cleanliness, and overall guest experience throughout the Stadium Club and Virtual Reality Rooms.
  • Coordinate with various departments, including hospitality, facilities, and events, to ensure smooth and efficient operations.

Staff Supervision and Training:

• • Assist in hiring, training, and managing a diverse team of staff members, fostering a positive and collaborative work environment.
  • Provide guidance, support, and ongoing training to staff, promoting professional growth and ensuring exceptional service delivery.
  • Foster a culture of teamwork, motivation, and employee engagement, leading by example and maintaining high standards of performance.

Customer Service and Guest Relations:

• • Ensure that guests receive exceptional service from the moment they enter the Stadium Club until their departure.
  • Address and resolve customer inquiries, concerns, and complaints promptly and professionally, ensuring guest satisfaction and loyalty.
  • Proactively engage with guests, building relationships, and creating a warm and welcoming atmosphere.

Event Management and Coordination:

• • Assist in planning and executing special events, promotions, and themed nights to enhance the overall guest experience.
  • Coordinate with various teams, including marketing, operations, and entertainment, to ensure successful event execution.
  • Monitor event logistics, including staffing, setup, and breakdown, to ensure seamless event operations.

Financial Management:

• • Collaborate with the Director of Stadium Club to manage financial aspects, including budgeting, forecasting, and cost control measures.
  • Monitor revenue and expenses, analyze financial reports, and identify opportunities for improvement.
  • Implement strategies to drive revenue growth, increase profitability, and enhance cost-efficiency.

Safety and Compliance:

• • Maintain a safe and secure environment for guests and staff by adhering to health and safety regulations and implementing appropriate procedures.
  • Stay updated with licensing requirements, fire safety codes, and other compliance measures, always ensuring full compliance.

Qualifications:

• Bachelor's degree in hospitality management, business administration, or a related field (preferred).
• Proven experience in a supervisory or management role within the hospitality or entertainment industry.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Strong organizational and problem-solving abilities, with a keen eye for detail and a proactive approach to resolving issues.
• Exceptional customer service skills and a genuine passion for creating memorable guest experiences.
• Solid understanding of financial management, including budgeting, revenue management, and cost control.
• Excellent communication and negotiation skills, with the ability to build strong relationships with guests, staff, and stakeholders.
• Flexibility to work evenings, weekends, and holidays as required by the operation of the Stadium Club.

Physical Requirements

• Must be able to work in a fast-paced environment.
• Must be physically fit to lift, pull, and push items up to 25 pounds.
• Also requires standing/walking/reaching and bending throughout shift.

I acknowledge that I have reviewed the Assistant General Manager Stadium Club job description. This is a summary of the main responsibilities for this position. Business demands dictate work hours and schedules. Attendance and timeliness are a requirement of this position. Management retains the discretion to add or change the duties of this position at any time, to meet our guests needs. I understand that I must also adhere to the property service standards, as well as grooming and uniform standards specific to this position, always maintaining a neat and clean appearance. I will also adhere to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.