Host/Hostess - Tropicale Restaurant - Caribe Royale Orlando Hotel

Position Overview

The Tropicale Restaurant Host/Hostess sets the tone for the guest experience and greets all guests with a smile and in a friendly manner. The Host/Hostess ensures that all guests are acknowledged and taken to their tables in a timely manner. The Host/Hostess also anticipate guests’ service needs and accommodation requests by actively participating in guest interactions by demonstrating a true hospitality experience by using the Heart of Caribe.

Requirements

• Previous experience as a restaurant host or in a hospitality role is preferred.
• Enthusiastic individuals with a genuine passion for providing exceptional service are encouraged to apply.
• Strong communication and interpersonal skills to engage with guests and create a fun and welcoming atmosphere.
• Excellent organizational skills to manage waitlists and seating assignments efficiently.
• A food handling certification must be completed within the first 90 days of employment.
• TIPS (Training for Intervention Procedures) certification must be completed within the first 90 days of employment.

Responsibilities

• Greet and acknowledge each guest promptly (using names) with hotel greeting standard.
• Knowledge of hotel layout, restaurant station breakdowns and table numbers.
• Escort all guests to their table and introduce their server.
• Answer telephone using hotel/restaurant standards.
• Perform side work assigned by management.
• Know and implement standards/procedures of service for guests.
• Communicate with guests, other associates, or departments to ensure guest needs are met.
• Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
• Ensure place settings are appropriate, and each guest has the necessary items for the standard place setting.
• Report guest concerns to Restaurant Management.
• Thank every guest upon departure and wish them a fond farewell.
• Perform any other reasonable duties as required by management.

Education

• High school diploma or GED.

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.

Physical Requirements

• Must be able to work in a fast-paced environment.
• Must be physically fit in order to lift, pull, and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.

I acknowledge that I have reviewed the Tropicale Host/Hostess job description. This is a summary of the main responsibilities for this position. Business demands dictate work hours and schedules. Attendance and timeliness are a requirement of this position. Management retains the discretion to add or change the duties of this position at any time, in order to meet our guests’ needs. I understand that I must also adhere to the property service standards, as well as grooming and uniform standards specific to this position, always maintaining a neat and clean appearance. I will also adhere to any OSHA (safety) practices and wear any assigned PPE (personal protective equipment) as needed.