Engagement Coordinator

Functieomschrijving:

Opportunity: Grow Your Career.

Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued, and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed

• Promotes a “Highly Satisfied” customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback, goals, and company initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains and monitors cash controls including change fund
• Adheres to all labor laws and meal and break period policies
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Audits and approves paperwork
• Maintains cleanliness, recovery, and organizational standards throughout the frontline
• Monitors all frontline equipment, communicating issues to management
• Executes and adheres to Company directives
• Maintains and upholds merchandising standards within the queue-line
• Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards)
• Ensures proper and timely handling of damages and Mark out of Stock
• Promotes a safe environment, reporting any type of safety hazard in the store
• Other duties as assigned

Who We’re Looking For: You.

• High School graduate or equivalent degree preferred
• Available to work flexible schedule including evenings and weekends
• Able to work as a team member
• Excellent interpersonal skills
• Exceptional customer service skills
• Able to lift heavy merchandise with/without reasonable accommodations
• Able to train and provide direction to others
• Able to run a register/handle money
• Must be able to handle confidential information with discretion
• Experience as a coordinator or previous retail/supervisory experience preferred

Tot de voordelen behoren: personeelskorting; Employee Assistance Program (EAP); hulp bij stoppen met roken; rouwverlof; 401(k) associate-bijdragen; korting op kinderopvang en mobiele telefoon; huisdieren- en rechtsbijstandverzekering; kredietunie; doorverwijsbonussen. Associates die aan bepaalde service- of urenvereisten voldoen, komen ook in aanmerking voor: 401(k) match; zorg-, tandarts- en oogheelkundige verzekering; levensverzekering; arbeidsongeschiktheidsverzekering; betaald ouderschapsverlof; betaalde feestdagen/vakantiedagen/ziekteverlof; beurzenprogramma. Alle voordelen worden aangeboden in overeenstemming met en behoudens de voorwaarden van het relevante plan of programma en kunnen van tijd tot tijd worden gewijzigd. Neem voor meer informatie contact op met een vertegenwoordiger van TJX.

Naast ons opendeur-beleid en ondersteunende werkomgeving, streven we er ook naar om een concurrerend salaris en arbeidsvoorwaardenpakket te bieden. TJX neemt alle sollicitanten in aanmerking zonder onderscheid te maken op basis van afkomst, huidskleur, religie, geslacht, seksuele geaardheid, nationaliteit, leeftijd, lichamelijke beperkingen, genderidentiteit en -expressie, burgerlijke staat of militaire status. Daarnaast streven we ernaar redelijke aanpassingen te doen voor gekwalificeerde personen met een beperking, in overeenstemming met de Americans with Disabilities Act en de geldende wetgeving

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