What are the responsibilities and job description for the Festival House Manager position at SIFF?
About Us
Mission To create experiences that bring people together to discover extraordinary films from around the world. It is through the art of cinema that we foster a community that is more informed, aware, and alive.
Equity Values SIFF believes that valuing and promoting diversity is vital to our mission. We are dedicated to improving racial equity within our organization and our community. SIFF uses our unique position to share diverse perspectives in visual storytelling while empowering new voices to share their own stories and promoting accessibility for all people. We strive to foster diversity in all facets of our organization, from board to volunteer, from artist to audience and beyond.
SIFF is committed to...
- Making Our Culture More Inclusive and Affirming
- Seattle's Indigenous Heritage Acknowledgement
- Race, Equity and Social Justice
About The Position
The Festival House Manager oversees the operations for assigned screening venue(s) for the 51st Seattle International Film Festival. Festival House Managers ensure timely screenings and excellent customer service to all SIFF patrons, guests, volunteers, and staff within SIFF’s policies and procedures.
Dates of Employment: Full time, May 12, 2025 - May 27, 2025
Reports to: Festival Theater Operations Manager
Supervisory responsibilities: Festival Volunteers
Compensation: $23/Hour
Primary Roles and Responsibilities
- Responsible for smooth, safe venue operations and patron experiences both outside and inside the venue, ensuring that screenings start on time.
- Manages venue volunteers and staff in a manner that is consistent with SIFF policies, procedures, and standards of customer service.
- Acts as an escalation point for any customer-service issues that arise for both box office and venue operations.
- Liaises with projectionists to ensure proper technical exhibition, and smooth intro and Q&A.
- Maintains awareness of emergency procedures and responsibilities for assigned venue(s), and supports in the event of an emergency.
- Manages balloting procedures, making sure balloting is executed properly.
- Manages the setup and striking of all screening venue signage, furniture, and equipment.
- Oversees the standby line operations including clear communication about timing and potential for getting into the theater and optimization of sales.
- Fills out volunteer, staff or patron incident reports, notifying the Director of Operations of any incidents
- Completes House Manager reports per screening.
- Completes wrap report by scheduled due date.
- Completes volunteer assessments by due date.
- Other duties as assigned
Qualifications
- One to two years experience in event management, festivals operations, or venue management required.
- One to two years experience managing volunteers or staff required
- One to two years customer service experience required
- Excellent communication skills required.
- Proficiency in Google Suite
- Experience using FileMaker Pro or databases/ticketing systems
- Ability to lift 50 lbs, with frequent walking and standing throughout daily tasks.
- Demonstrated commitment to racial equity
Desired
- Ability to perform well in a stressful situation
- Ability to stay focused and ensure completion of tasks
- Ability to lead and motivate a diverse and changing/rotating team
- Ability to ensure a pleasant patron, volunteer, and staff experience
Housing
A small allotment of temporary housing is available for hires that reside outside of Seattle. Housing is at our partner, Cornish Commons, in downtown Seattle. Housing is dorm-style, shared double bedrooms with kitchenettes. Housing is not guaranteed. Please do not reach out to Cornish Commons for questions - please contact hr@siff.net.
SIFF believes in an equitable hiring process
- This is a temporary full-time, hourly position
- This is an FLSA overtime non exempt position (Overtime rates are 1.5x hourly rate)
- Employees have access to discounts and passes to year-round and Festival programming
- This position is not eligible for health or other benefits
Work Environment: This temporary position will work onsite at our Seattle office and specified theater/s.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk and physically assist patrons when needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To Be Considered For This Role
- Attach your resume detailing all relevant professional experience to the role
- All attachments must be in PDF file
AAP/EEO Statement: SIFF provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $23
