Senior Logistics Intelligence Specialist (Client Success Manager)

Description

Sifted is a team of intelligent, creative, and collaborative people leveraging Logistics Intelligence to solve complex problems for shippers.

Our software gives shippers the clarity and control they need to make decisions, optimize their operations and save money. We're changing the way parcel supply chain management is done. And this is just beginning.

Every day our team works to uncover new ways to help shippers feel confident and thrive through a client-first and results-driven culture. 

As a Senior Logistics Intelligence Specialist, you will play a vital role in serving our post-sale business relationships including onboarding clients, driving platform adoption, negotiating carrier contracts, and maintaining a long term partnership through growth and expansion opportunities, and ongoing renewal efforts. This person will have a proven track record of building strong client relationships. You will serve as the primary point of contact for assigned clients and be responsible for understanding their needs, aligning our products/services to meet those needs, and ensuring the successful delivery of solutions. 

Requirements

•  Establish and nurture strong relationships with clients to become their primary and trusted Sifted advisor.*
• Serve as the primary contact for clients during onboarding and throughout a sustainable and renewable client lifecycle.
• Document clients’ desired strategic outcomes, and demonstrate achievement of those objectives.
• Engineer small parcel cost reduction models and execute them through direct client-facing interactions and strategic collaboration, ensuring best-in-class pricing is achieved and maintained on an ongoing basis. *
• Initiate and prepare all necessary RFP documents and deliverables for clients. *
• Proactively monitor client health, carrier-contract revenue band compliance, platform usage and adoption, including actionable and quantifiable efficiency and productivity gains, and engage clients via regular check-ins and structured business reviews.*
• Identify opportunities for account growth and expansion.
• Facilitate onboarding and training sessions to ensure clients can maximize the value of our products/services.
• Develop an in-depth understanding of our products/services to effectively guide clients on best practices and solutions.*
• Stay updated on industry trends and product updates to provide informed recommendations.
• Establish strong relationships with user and decision-maker individuals within each client organization.
• Assist and participate in special projects to drive the efficiency and scalability of the company.

Desired Skills and Experience

• 2 years parcel industry experience - Parcel pricing or parcel cost/spend management experience
• 2 years preferred experience in a direct customer-facing and support role (client success, account management or similar)
• Experience analyzing and interpreting written material and quantitative data to draw conclusions and make recommendations to clients
• Strong technical, analytical and project management, and presentation skills with the ability to communicate with all levels of the organization and to any client audience
• Experience building and managing relationships, including interacting with all levels of management (both internally and client-focused)
• A proven track record of leading initiatives and driving change within department/organization
• Collaborative team player who is also able to work independently and be comfortable in fluid, fast paced environments.
• Working knowledge of CRM systems (Salesforce) and sales operations processes 

What we provide

• A supportive and transparent work culture that encourages innovation and growth
• A variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• 401K program to help you invest in your future
• Flexible vacation time to promote a healthy work-life blend
• Paid parental leave to support you and your family
•  This role is preferred to be in the Kansas City, MO area, but remote capable as well for the right candidate. 

*Denotes an essential function of the role