QUALITY SPECIALIST

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QUALITY SPECIALIST

Salary : $80k-$95k

Summary : The Quality Specialist oversees complaint management, aseptic commissioning on new lines, customer documentation, and food safety audits. By providing dedicated support to a group of accounts, the Quality Specialist ensures effective incident follow-up, containment actions, defect delimitation, nonconforming product disposition, and root cause analysis. The Quality Specialist serves as a Single Point of Contact (SPOC) and acts as an interface among customers, management, quality and production teams, service, sales, global engineering, global quality, and packaging manufacturing plants.

Key Responsibilities :

• Complaint Management : Manage and oversee the complaint management process, ensuring timely resolution within 21 working days. Coordinate with relevant teams and complaint owners to investigate complaints, implement corrective actions, and communicate the outcomes to customers.
• Aseptic Commissioning : Provide expertise and support in aseptic commissioning activities for new line installations. Ensure compliance with quality standards, perform assessments, and address any quality issues or concerns during the aseptic commissioning process, the aseptic trials, and customer aseptic release of the line.
• Customer Documentation : Collaborate with customers to ensure accurate and up[1]to-date documentation, including quality agreements, technical specifications, and other required customer-specific documents.
• Food Safety Audits : Conduct food safety audits, including aseptic assessments and package integrity evaluations. Perform audits upon customer demand, charging a fee per event. Identify potential risks, recommend improvements, and ensure compliance with food safety standards.
• Stream Revenues : Generate additional revenue streams by conducting food safety audits based on customer requests. Establish pricing and billing procedures for audit services rendered.
• KPI Monitoring : Monitor and track key performance indicators (KPIs) related to complaint management from Global Quality Performance Indicators in Qlikview all quality procedures under their responsibility to ensure compliance with SIG Combibloc standards.
• Customer Satisfaction Enhancement : Act as a dedicated QAM for a group of accounts, allowing for better incident follow-up and resolution. Collaborates with initiatives for improving NPS scores led by PQR Plant Quality Team.
• Interface and Collaboration : Serve as a central point of contact and interface among customers, management, quality and production teams, service, sales, global engineering, global quality, and sleeve manufacturing plants. Facilitate effective communication, coordination, and resolution of quality-related issues.
• Continuous Improvement : Identify areas for process improvement, implement best practices, and drive continuous improvement initiatives related to quality and customer satisfaction. Collaborate with cross-functional teams to enhance overall quality performance.
• Must be able to travel.

You bring these skills, experience & education

SIG competencies

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization's goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization's goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is 'yes', come and join us.

Our promise

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

About SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it's the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.

Salary : $80,000 - $95,000