What are the responsibilities and job description for the Scheduling Coordinator position at Sight and Sound Systems, Inc.?
Job description
Sight & Sound Systems, Inc. is a dynamic company seeking a Full-Time Scheduling Coordinator to join our team. We offer a collaborative work environment that fosters leadership, personal growth, and professional advancement. We are dedicated to providing exceptional service to our home technology customers.
Role Description
We are seeking a highly organized and detail-oriented individual to join our team as a Full-Time Scheduling Coordinator. This on-site position will report directly to the Residential Production Manager and will play a crucial role in the smooth operation of our projects.
Key Responsibilities :
- Handle incoming calls, ensuring they are correctly forwarded, and capture comprehensive messages.
- Communicate directly with clients via phone and email to provide updates and address scheduling inquiries.
- Build and maintain strong client relationships through excellent customer service.
- Answer incoming sales and service calls, and resolve or route them appropriately.
- Maintain and update the master project schedule based on daily demands and project requirements.
- Ensure accurate and timely scheduling of technicians and resources.
- Coordinate with internal teams (e.g., sales, finance, service) to optimize schedules.
- Proactively review work orders and determine additional steps needed to keep open work orders moving to ensure they are completed within a timely manner.
- Identify and resolve scheduling conflicts and other logistical challenges.
- Proactively address potential issues and implement solutions.
- Perform other administrative tasks as needed, such as data entry and report generation.
Qualifications