What are the responsibilities and job description for the Senior Usher/Greeter position at Sight & Sound Brand?
Sight & Sound is an organization comprised of people with diverse talents coming together as one in Christ to tell His story through who we are and what we do. We foster a culture of love for God and love for others, trust and teamwork, and a collaborative environment in which we get to do our best work every day.
The Senior Usher/Greeter will be a leader on the House team, demonstrate exceptional customer service, and have intentional, value-added interaction with the guests to further the Sight & Sound guest experience. They will lead a culture of trust, provide support to the House Manager and House Leads, and support the training process of new and existing employees.
Essentials Duties & Responsibilities:
- Provide excellent care for guests and instill a passion for customer service. Confidently problem solve guest concerns and provide creative solutions, using resources available on the Guest Services team.
- Work closely with House Leadership Team to encourage, promote, and lead a team built on trust and the 3 C's.
- Foster a positive work environment among team members through encouragement, mentoring, and training.
- Able to take over in House Manager/House Lead absence and competently perform within all areas of the House department.
Prerequisites:
- Outgoing, approachable, personable, flexible, adaptable, and even tempered
- Excellent customer service skills
- Quick decision making/strong multi-tasking ability
- Good discernment, negotiating abilities, and problem solver
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
