What are the responsibilities and job description for the Summer Internship - IT Help Desk (Full-Time) position at Sight & Sound Brand?
Sight & Sound is an organization comprised of people with diverse talents coming together as one in Christ to tell His story through who we are and what we do. We foster a culture of love for God and love for others, trust and teamwork, and a collaborative environment in which we get to do our best work every day.
The IT Help Desk Intern will be given opportunities to apply classroom knowledge, deepen and expand their practical skills, participate in a wide variety of hands-on experiences through cross-department shadowing, and participate in leadership development sessions. Interns will be included in the daily operations of the team with whom they are interning. Specific responsibilities will vary, depending on the internship location and the number of hours the intern will be working each week. This is a paid internship.
Housing Opportunities may be available on a limited basis.
Essential Duties and Responsibilities:
- Learn about the mission, culture, and daily operations of Sight & Sound Ministries, Inc.
- Support the Information Technology team in daily operations and tasks.
- Work under the direction of the IT Operations Supervisor on specific projects that are intended to provide an educational experience as well as a tangible benefit to the team.
- Shadow in other departments during the course of the internship.
- Attend weekly leadership development sessions with other company interns where leaders from throughout the company will present a variety of leadership and cultural topics.
- Using the ticketing system to track progress on tickets and projects.
- Responding and finding solutions to assigned IT tickets by working with the team and researching.
- Cable Runs/Ladder Use.
Prerequisites:
- Currently enrolled, and in good standing, with an accredited post-secondary education program. Priority will be given to students in the second half of their educational program.
- Excellent customer service, communication, and interpersonal skills.
- Great customer service skills
- Willingness to do repetitive tasks when asked
- Basic understanding of computer hardware
- Basic understanding of the Windows and Apple environments
- Ability to be in high or confined spaces
- Ability to lift arms above head
- Excellent communication and interpersonal skills.
- Willingness to learn through a variety of experiences.
- Ability to receive both affirming and constructive feedback.
- Frequently lift weight and/or exert force up to 50 pounds.
