What are the responsibilities and job description for the Customer Service Representative (Full-Time) position at Sight & Sound Theatre?
Sight & Sound is an organization comprised of people with diverse talents coming together as one in Christ to tell His story through who we are and what we do. We foster a culture of love for God and love for others, trust and teamwork, and a collaborative environment in which we get to do our best work every day.
The Customer Service Representatives is responsible for providing the highest quality of customer service for guests and potential guests who are seeking information and/or booking reservations for Sight & Sound through the Contact Center or Theatre Box Office.
Responsibilities include:
- Administer the highest level of quality Customer Service to both external and internal guests.
- Professionally and graciously meet customers' needs when addressing difficult problems or situations.
- Learn and utilize Showtix, our ticketing software.
- Keep current with sales and business policy and procedures decided upon by leadership and administer them appropriately.
Requirements:
- Strong computer skills.
- Solid typing skills.
- Excellent communication and interpersonal skills.
- Ability to remain calm and rational under the pressure and time demands in a fast-paced environment.
"In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire."
Please visit www.sight-sound.com to view the full job description and complete an online application.
Experience
Preferred- Less than 2 year(s): Customer Service Experience
Education
Preferred- High School or better
Behaviors
Preferred- Team Player: Works well as a member of a group
- Leader: Inspires teammates to follow them
- Enthusiastic: Shows intense and eager enjoyment and interest
- Dedicated: Devoted to a task or purpose with loyalty or integrity
