What are the responsibilities and job description for the IT Support Technician position at SightMD CT?
A career that changes lives.
SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, and Connecticut. With over 127 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of everything we do. As we embark on our mission, we are actively seeking teammates who are eager to contribute to our legacy of eye excellence, a tradition that spans more than 50 years.
Position Summary:
The IT Support Technician manages information systems programs across our practice locations. This role involves developing and maintaining the network environment within an assigned territory, collaborating with the Director of IT and department managers to identify, recommend, develop, implement, and support cost-effective technology solutions. The Technician also contributes to the development and implementation of software program enhancements and other IT initiatives.
Job Duties & Essential Functions:.
- Assist with all levels of hardware/software configuration, installation, troubleshooting, and maintenance of all devices, including but not limited to desktops, laptops, mobile devices, printers, Microsoft applications, and other applications.
- Provide on-site, telephone, and email-based support for hardware/software installation and configuration, troubleshooting, and maintenance of networking equipment, including but not limited to routers, switches, wireless controllers, access points, and telephony systems.
- Diagnose, troubleshoot, and resolve technical issues.
- Perform some Active Directory and email administration.
- Work with support and/or product development personnel to troubleshoot and work around product issues.
- Perform upgrades, routine maintenance, and troubleshooting of end-user hardware (desktops, laptops, printers, etc.) at all SightMD locations.
- Recognize and escalate problematic technical issues within the organization or to outside vendors.
- Must have a current, valid driver’s license and travel to various locations throughout CT with equipment in company vehicles.
- On-call rotation is required.
- Perform other job-related duties as necessary.
- Knowledge of PBX phone systems.
- EMR troubleshooting from user to back-end level.
- Signage and EMR development using HTML, CSS, and JavaScript.
- Mavenlink (PM tool) administrator for SightMD-related projects.
- Wi-Fi administration.
- Work alongside the IT team on the acquisition process of all new locations from a technology standpoint.
Work Location:
- Provide on-site support for all offices in Connecticut, including Manchester and Enfield.
Work Schedule:
- Monday-Friday, with flexibility required, including occasional weekends, early mornings, or late evenings.
Required Qualifications:
- Bachelor's degree in a related field or equivalent work experience.
- Minimum of 5 years of training and experience in computer hardware and software-related areas, with an emphasis on workstations, networking, problem analysis, and diagnostic techniques.
- Must hold a valid driver's license.
- Excellent written, verbal, and listening skills.
- Ability to work a flexible schedule, including occasional weekends, early mornings, or late evenings as needed.
- Above-average customer service skills and the ability to remain calm in stressful situations.
Preferred Qualifications:
- Bilingual Spanish
Benefits:
We aim to take care of our teammates the same way we take care of our patients. All SightMD employees receive the following benefits:
- Medical/Dental/Vision Insurance
- Prescription Drug Coverage
- Company Paid Term Life Insurance & Long-Term Disability
- Supplemental Insurance Benefits
- Employee Assistance Program (EAP)
- Retirement Plan - 401(k)
- Paid Time Off (PTO)
- Paid Holidays
- Career Development Programs
- All benefits are subject to eligibility requirements.
Equal Employment Opportunity Statement:
SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact People Services at peopleservices@sightgrowthpartners.com
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