What are the responsibilities and job description for the Scheduling Coordinator position at Sights On Service, Inc dba Secret Shopper?
Are you looking for an exciting opportunity to be part of an industry-leading customer experience measurement firm with a rich legacy of over 30 years? Look no further! At Secret Shopper®, we specialize in evaluating customer experiences in both digital and brick & mortar worlds, and we’re now expanding our team. We need an organized, goal-oriented Scheduling Coordinator to join our ranks!
As a Scheduling Coordinator, you will be at the heart of our operations, building a team, and recruiting and assigning independent contractors (secret shoppers) to exciting assignments. You’ll engage with individuals via phone and email, while closely collaborating with our in-house teams to ensure our clients’ needs and requirements are met. Substantial bonus incentive program on top of hourly pay
While previous experience is preferred, we are also willing to provide training to the right candidate. Join us in shaping exceptional customer experiences!
Responsibilities:
- Demonstrate exceptional interpersonal skills, both verbally and in written communication, fostering a warm and welcoming environment.
- Showcase your attention to detail and goal-oriented mindset, as you excel in organizational skills to ensure seamless management.
- Embrace a drive and work ethic that radiates enthusiasm, while confidently handling tasks independently.
- Portray self-motivation, showcasing effective prioritization, planning, and creative problem-solving abilities.
Experience:
- Preferred: 1 year of call center experience, where your communication skills have shined.
- Preferred: 1 year of customer service experience, exemplifying your dedication to exceptional customer interactions.
- Preferred: 1 year of schedule management experience, demonstrating your knack for effective time management.
Education:
- Preferred: Bachelor's degree, reflecting your commitment to continuous learning.
- Preferred: Bilingual, Fluency in more than one language is a definite plus.
Join our dynamic and passionate team, and together, let's elevate customer experiences across diverse industries. As a Scheduling Specialist, you'll find the perfect platform to nurture your skills and thrive within our organization.
Send us your resume and a brief cover letter, sharing your relevant experiences, and let's embark on an exciting journey together! We eagerly await your response!
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
- Appointment scheduling: 1 year (Preferred)
Work Location: In person
Salary : $18 - $24