Service Coordinator

Job Title: Service Coordinator - Packaging

Reports To: Gerald Palmer - Equipment & Parts CSR Manager

Work Location Sigma Supply of North America (301)

Schedule (for hourly roles): 40 hours

Approximate # of Direct Reports: 0

% of Travel Required: Minimal (Less than 10%)

Position Overview

Coordinate and schedule Service Center resources to fulfill orders in a timely and efficient manner. Promote and accurately communicate the Sigma Supply services to customers to meet their needs. Be prepared to execute all service center administrative activities and customer services.

Responsibilities Include

· Assist customers in scheduling service.

· Coordinate Service Technicians schedules

· Communicate with Service Technicians regarding pricing, concerns, orders, and requests.

· Schedule Installations, and repairs in tandem with the Lead Service Techs

· Schedule Equipment Pickups

· Handle all orders from customers and initiate corresponding processes.

· Assist customers with parts, routine maintenance, and service needs.

· Research and resolve customer problems accurately and efficiently.

· Promptly and accurately follow procedures and fill out paperwork for all orders.

· Keeps accurate records to both schedule service and invoice customers in a timely manner.

· Prepare Estimates to be quoted to customers; communicate with the Lead Service Tech as needed.

Administer Planned Maintenance Programs

· Make sure orders have accurate pricing and costs.

· Process warranties

· Coordinate, and prioritize needs and tasks as they change.

· Meet industry performance and quality standards.

· Submit accurate and timely reports to Corporate as needed.

· Performs other duties as assigned.

The ideal candidate will have:

• 3 years of experience in an administrative role
• High school diploma required; associate degree preferred.
• Some Knowledge of the following preferred:
  • Mechanical Ability
  • Excellent Communication and Organization skills
  • Ability to read instructions and diagrams.
  • Fluent in Microsoft Office and Salesforce software
  • Must be Client focused, Positive, energetic, and motivated.
  • Ability to foster and maintain professional relationships.
  • Able to manage high stress or busy periods while remaining focused, positive, and united.
  • Adept at managing multiple priorities efficiently and effectively.
  • Committed to continuing to expand knowledge and capabilities.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ability to manage the fluctuating stress levels that come as a natural part of the running of business.

· Regular, predictable attendance is required as business demands dictate, but typically a minimum of 40 hours per week.