What are the responsibilities and job description for the 3rd shift Registrar - Administrative position at Sigma?
2780635 3rd shift Registrar - Administrative, Leominster, MA, 3 Months.
Sigma Systems is looking for a Registrar-administrative to work onsite with the Admissions Department at UMass Memorial in Leominster, MA.
Shift Timings : Shift is 11 : 00 PM to 7 : 30 AM, but needs someone that is flexible to possibly cover the 3 : 00 PM to 11 : 30 PM shift as well. 40 HPW.
Job Description :
- Excellent customer service skills and knowledge, i.e.; service recovery.
- Accurately collects and enters all patient demographic and financial information for all registration types. This includes obtaining signatures, scanning all documents (ROB's, ID's, etc.), obtaining ABN's / IMM's when applicable and collection of patient financial responsibility.
- Routinely uses reference material necessary to insure proper course of action. Seeks guidance when appropriate.
- Staff member follows downtime procedures as established.
- Staff routinely and proactively works on downtime work. This includes but is not limited to DL's, Insurance Management desktop, renaming faxed orders, cleanup of old / used orders, ensure work and patient waiting areas are neat and presentable.
- Demonstrates understanding of their role in Press Ganey / HCAHPS scores. Focuses on their contribution in positively influencing patients experience and likelihood to recommend.
- Processes pre-registrations for all appointment types and locations, excluding ER.
- Answers phone and returns voicemails timely.
- When uncertain, or when unusual situations occur, seek guidance from department manager. Never makes impulsive or hasty decisions.
- Understands that everyone is a customer and demonstrates such by establishing good relationships with patients, visitors, ancillary departments and physician office personnel.
- Staff member uses all eligibility resources available in order to verify the correct insurance is listed in the account.
- Works well within the team environment and maintains open communication with co-workers. This includes meal breaks, shift change, etc.
- Demonstrates ability to accurately identify and estimate patient financial liability (copayments, deductibles, coinsurances, deposits, etc.) Along with active collections, receipts, post and reconciles cash.
- Consistently meets / exceeds Quality Review scores of 80%, 9 out of 12 months of the year.
Job Requirements :
