What are the responsibilities and job description for the Bilingual Practice Representative position at Sigma?
147711 Bilingual Practice Representative, Boston, MA,3 Months Contract
Sigma. Inc. is looking for a Bilingual Practice Representative to work onsite within the BIDMC - Dermatology department in Beth Israel Deaconess Medical Center located in Boston, MA.
Shift timings : Monday through Friday, 8 am-4 : 30 pm
Job Summary :
Directs patient access to the practice by answering, screening and processing a high volume of incoming calls in a dedicated call center.
Required Qualifications :
- Answers, screens and processes a high volume of calls in a professional manner.
- Utilizes and adheres to the phone scripts and guidelines for triaging calls.
- Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed.
- Utilizes centralized scheduling system and software applications to schedule appointments.
- Verifies and updates patients' demographic information and transfers to registration for update as needed.
- Obtains necessary referrals for scheduled visit and documents in system.
- Document appropriate payer information, including worker's compensation and auto liability.
- Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes from other providers, required preparation and protocol for diagnostic tests and procedures.
- Coordinates and interprets multiple data sets required for efficient scheduling of office visits, diagnostic tests and procedures.
- Coordinates availability of professional services for maximum cost effective utilization of staff, space, equipment and optimal timing for patients and providers.
- Addresses scheduling problems and concerns with manager to resolve issues.
- Records and forwards accurate messages to providers and staff.
- Triages calls for urgent information or services to appropriate staff.
- Responds to requests for information or assistance within scope of knowledge and authority.
- Resolves and responds to provider email requests in an efficient and professional manner.
Requirements :
