What are the responsibilities and job description for the Client Account Specialist position at Signarama Stafford, TX?

Benefits :

Competitive salary
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development

Client Account Specialist Job Description

SUMMARY

Provides excellent customer service and accurately assesses all customer needs. Coordinates and

executes in-house marketing programs. Demonstrate a professional image of the Fully Promoted

brand at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Front Counter Sales – Serve as the first point of contact for walk-in and telephone

customers.

Execute in house direct mailings.

Assure customer satisfaction. Send thank you cards with orders.

Respond to customer inquiries to determine needs, provide recommendations and

quotes and assist customers with the order process. Obtain information for future

contact

Process customer orders. Accurately complete Work Order; obtain customer’s approval

and down payment

Telemarketing Calls to Direct Mail Listing

Telemarketing Calls to Existing Customer Files

Telemarketing Calls to New Business Listings

Telemarket No-Activity Customers

Call Outstanding Quotations

Prospecting via phone for new customers. Generate list of prospects through lead

groups or publications (Yellow Pages, Chamber of Commerce directory, etc.)

Maintain a good working relationship with vendors to obtain quotes and follow up on

orders in process.

Follow Up Of Top 100 customers

Run Bi-monthly Specials Campaign

Implement Marketing Strategies from Marketing Planner. Execute in-house marketing,

working with Owner / Marketing Representative

Enter contact names into database for appropriate follow up

Contact customers when the order is ready

Obtain referrals; determine contact name and phone number, and provide follow up with

that referral

Support Owner as needed with reports, close outs, invoices, and daily, weekly and

monthly paperwork

Cross train in other areas of the store to maintain a fully functioning store at all times.

Maintain an organized; clean and professional store appearance at all times.

Education / Experience :

Any combinations of education, training or general experience that would provide the

required skills and knowledge base sufficient for job performance.

This includes :

Sufficient formal or informal education to assure the ability to use simple math (adding,

subtracting, multiplying and dividing whole numbers and fractions, as well as converting

fractions to decimals).

Previous experience as a customer sales associate / service representative.

Previous experience in an embroidery or promotional products shop or graphics industry.

Knowledge :

Correct English usage including spelling, grammar and punctuation; ability to

proofread; basic math, read and interpret a ruler and use a calculator; basic sales

skills; telemarketing skills; experience with a POS / Accounting software system; using a

keyboard for typing / data input; apparel basics; computer basics including Windows and

Microsoft Office Suite.

Skills :

Communication including listening, speaking, hearing and writing, consulting, being able

to assess need and offer possible solutions for consideration; time management; using

the phone book or other lists to generate contact companies.

Desirable Qualifications / Traits :

Easy-going, adaptable personality, positive outgoing attitude, quality conscious,

flexibility to occasionally work overtime, calm, professional and diplomatic, presents self

well, neatly dressed, well-mannered and polite.

Base Salary $18-$20 / hr with 5% Commission on closed sales.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Signarama Corporate.

Salary : $18 - $20

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Client Account Specialist

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