What are the responsibilities and job description for the 10405 - Client Account Specialist position at VLS Environmental Solutions?
VLS Environmental Solutions, LLC, is a recognized leader in providing sustainability solutions, with three divisions providing industry-leading services. With a mission to innovate solutions to meet clients' sustainability goals, VLS has over 1,200 employees in 40 locations across North America.
Waste Services
VLS Waste Services provides customized waste processing solutions for hazardous and non-hazardous industrial and commercial waste, including landfill diversion and sustainability programs, solidification of liquid waste, recycling, wastewater treatment, and waste sequestration.
Railcar Services
VLS Railcar Cleaning and Repair Services division provides specialty cleaning services for difficult-to-clean products, including chemicals, hardened materials, and pressurized gases, and comprehensive repair services for certified full-service repairs, tank car qualifications, and maintenance.
Marine Services
VLS Marine Services division offers state-of-the-art barge cleaning, repair, and gas-free facilities for various chemical solvents and downstream petroleum products.
Job Description Overview
This position is responsible for working directly with clients regarding business operations of the rail division. Daily responsibilities are to oversee the management, planning, and coordination of daily and long-term rail car projects, from the quoting process through project completion.
Responsibilities
- Provides overall direction and project administration of all daily and long-term rail car projects in the Rail division, including:
- Prepare work orders for new and existing clients prior to railcar arrival with clear and concise shopping instructions along with necessary regulatory and client specific forms required to be completed by Operations.
- Manage and schedule all incoming client rail car projects along with rail car storage facility.
- Request information for incomplete shopping instructions from clients, compile and distribute internally.
- Create and schedule outbound disposition in Class 1 railroad portals.
- Update client portals with estimates, invoices, pertinent dates, regulatory forms, and other corresponding information.
- Ensure all forms and documentation meet the regulatory and client requirements.
- Create/send/upload estimates and communicate status to the Operations group.
- Answer client inquiries about estimates, progress of work, and proposed completion dates.
- Serve as liaison between operations, account managers, and clients.
- Complete work order packets with proper documentation and pricing in accordance with the client and regulatory requirements.
- Establishes and maintains effective communication and coordination with Operations, account managers and clients.
- Communicate in a way the client can understand technical aspects of the business.
- Manage work orders in VLS Rail operating system from order to cash:
- Correspond with clients regarding additional services (blast, hydroblast, repairs, etc.) and provide updated pricing as needed along with gaining client approval.
- Update pricing and work instructions in operation system using information provided by Operations.
- Request required documents from 3rd party providers and upload to ensure compliance with AAR and FRA regulations.
- Actively participate in feedback and post-job evaluation portions of all client work.
- Ensure that all client and company policies are adhered to in the completion of the assigned projects.
- Attends team and company meetings as needed.
- Completes special projects and miscellaneous assignments as required.
- Other duties as assigned.
Qualifications
- HS Diploma/GED
- College Education Preferred
- 3 years' related experience in client relations, project management, or inside sales.
- Proficient with Microsoft word and excel.
- Knowledge of AAR/FRA requirements or other federal regulatory requirements. (Preferred)
- Ability to read, analyze, and interpret customer, regulatory and documents.
- Ability to respond to common inquiries or complaints from customers, and regulatory agencies.
- Customer service oriented, excellent manners with co-workers, customers, and vendors.
- Strong verbal and written communication skills.
Req Benefits:
At VLS our employees are the core of our business. As such, we value our employees' physical, mental, and financial wellbeing by providing first class, high value benefits and resources that are centered around a proper work-life balance.
Physical and Mental Wellbeing: VLS is committed to supporting our employees' physical and mental health by providing:
Medical, Dental and Vision Insurance - Based on each employee's need, we offer various high quality, low-premium medical, dental and vision plans, which include our first-in-class concierge service (available in Spanish) and 2nd MD Offering.
Flexible Spending Accounts (FSA) and Healthcare Saving Accounts (HSA) - Set aside pre-tax money to use toward your health care spending. VLS provides an employer contribution to all HSA accounts.
Time Off - We offer 11 (eleven) company-paid holidays, in addition to our paid time off and voluntary time off plans.
Employee Assistance Program - 24/7 assistance and counseling services that are 100% confidential and free to all employees and their dependents.
Telemedicine - All employees and dependents receive free virtual visits by licensed practitioners any time, any day...including holidays!
Financial and Retirement Planning: At VLS we offer the following to assist our employees with planning around their finances and saving for retirement:
401(k) - Generous 401(k) matching program after 90 days of employment. VLS will match up to 5% of your pay every pay period. Matching contributions are 100% vested immediately.
Life and Disability Insurance - Employer-paid life insurance, along with short-term and long-term disability coverage provided to all full-time employees.
Voluntary Life Protection Plans - Employees and their dependents can elect coverage in our voluntary life/add, critical illness, hospital indemnity and accident plans.
Rewards and Recognition Programs - We celebrate our employees! From birthdays to anniversaries and other various milestones/achievements, we have programs in place to recognize our employees.
Financial Planning - Free One on One financial planning with a certified Financial Planner/Coach.
Employee Discount - Employee Discount Program for savings on everyday goods and services at various retailers throughout the US.
