What are the responsibilities and job description for the Customer Account Manager position at Signarama Stafford, TX?
Job Description
Job Description
Benefits :
- Competitive salary
- Health insurance
- Paid time off
Signarama is looking for an enthusiastic and organized individual, with
good people skills, to consult with customers, determine signs needs, and provide sign
recommendations and quotes. Sales experience, attention to detail and consistent follow- up a
must. Arts and graphics background a plus, but not required. Hourly Commission Benefits.
Customer Account Manager :
ESSENTIAL DUTIES AND RESPONSIBILITIES
Execute in house direct mailings.
Assure customer satisfaction. Send thank you cards with orders.
Respond to customer inquiries to determine needs, provide recommendations and quotes and
assist customers with the order process. Obtain information for future contact
Process customer orders. Accurately complete Work Order; obtain customers approval
and down payment
Telemarketing Calls to Direct Mail Listing
Telemarketing Calls to Existing Customer Files
Telemarketing Calls to New Business Listings
Telemarket No-Activity Customers
Call Outstanding Quotations
Prospecting via phone for new customers. Generate list of prospects through lead groups or
publications (Yellow Pages, Chamber of Commerce directory, etc.)
Work closely with the Production Area to answer any questions they may have concerning
current work orders.
Maintain a good working relationship with vendors to obtain quotes and follow up on
orders in process.
Mailings to No-Activity Customers
Run Bi-monthly Specials Campaign
Implement Marketing Strategies from Marketing Planner. Execute in-house marketing,
working with Owner / Marketing Representative
Enter contact names into database for appropriate follow up
Contact customers when the order is ready
Obtain referrals; determine contact name and phone number, and provide follow up with that
referral
Maintain an organized; clean and professional store appearance at all times.
Quality Control
Salary is $40,000 plus 5% commission on closed sales.
Salary : $40,000
