Sales Support Specialist

Job Overview
We are seeking a motivated and detail-oriented Sales Support Specialist to join our dynamic team. In this role, you will play a crucial part in supporting our sales efforts by providing exceptional customer service, assisting with lead generation, and facilitating communication between the sales team and clients. Your ability to understand market trends and customer needs will be key in helping us achieve our sales goals.

Summary:

The position is responsible for providing sales support to the Sales Division. This position can and will operate outside of normal business hours.

Essential Duties and Responsibilities:

In this role, you will:

· Work on formal bid process for Sales Division

· Work with operations to provide customer tracking, shipping documentation such as BOLs, using FedEx for tracking and freight quoting purposes, obtaining information regarding inventory or from engineering for customer drawings, etc.

· Provide customer support (leads, sales action, existing accounts)

· Draft various documentation such as sales quotes, contracts, purchase orders, etc.

· Qualify incoming leads

· Monitor customer accounts to ensure past due invoices do not interfere with future business

· Own data quality for internal CRM and ERP systems ensuring information is both accurate and up to date

· Create marketing content for Sales Division

· Complete the “case” process in SalesForce from start to finish for customer issues

Qualifications:

· College Degree, Bachelors

· 2 years of relevant experience.

· Strong working knowledge of SalesForce, including creating quotations, cases, reports, leads, etc. would be a plus.

· Strong problem-solving abilities – must be resourceful and able to proactively resolve issues with minimal guidance

· Ability to maintain a customer focused attitude and outlook

· Must be highly adaptable and can work on multiple tasks and deadlines effectively

· Must be a strong communicator and be able to work with both internal and external team members to ensure customer success

· Must be able to work outside normal business hours as needed

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Required)

Experience:

• Salesforce: 2 years (Preferred)
• Customer service: 2 years (Preferred)
• Sales: 2 years (Preferred)
• Shipping & receiving: 2 years (Preferred)

Ability to Relocate:

• Flower Mound, TX 75028: Relocate before starting work (Required)

Work Location: In person