What are the responsibilities and job description for the Call Center Representative position at Signeekwave Architecture Studio?
About us :
Welcome to Signeekwave : Where Vision Meets Reality
At Signeekwave , we believe that architecture has the power to shape our world, ignite emotions, and inspire awe. We are an innovative and forward-thinking architecture firm committed to creating exceptional spaces that blend functionality, aesthetics, and sustainability. With a team of talented architects, designers, and engineers, we strive to push the boundaries of architectural design and create transformative experiences for our clients.
About job :
We are seeking a dedicated and enthusiastic Call Center Representative to join our rapidly growing team. In this role, you will be the first point of contact for our valued customers, providing them with exceptional support and service. You will play a critical role in ensuring customer satisfaction by listening to their inquiries, resolving issues, and offering product guidance.
Salary Range : $950 - $1200 per week
Job : Full time
Location : Fresno, CA
Responsibilities :
- Answer incoming calls from customers and address their inquiries in a timely manner.
- Provide accurate information regarding products and services to ensure customer satisfaction.
- Resolve customer complaints effectively and efficiently, documenting all interactions in the system.
- Handle outbound calls for follow-ups to ensure customer issues are resolved to their satisfaction.
- Maintain a high level of professionalism and foster positive relationships with customers.
- Meet or exceed established performance metrics and KPIs including call handling time and customer satisfaction scores.
Requirements
Bonus Points :
Let's create your dream career and make an impact together! Apply today.
Salary : $950 - $1,200
