What are the responsibilities and job description for the Call Center Agent position at Signeekwave?
About Us
Welcome to Signeekwave: Where Vision Meets Reality
At Signeekwave, we believe that architecture has the power to shape our world, ignite emotions, and inspire awe. We are an innovative and forward-thinking architecture firm committed to creating exceptional spaces that blend functionality, aesthetics, and sustainability. With a team of talented architects, designers, and engineers, we strive to push the boundaries of architectural design and create transformative experiences for our clients.
About Job
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a critical point of contact for our customers, you will play an essential role in shaping their experience with our company. The Call Center Agent position requires individuals who possess excellent communication skills, a strong customer-oriented mindset, and the ability to handle various inquiries efficiently.
Salary Range: $18.50 - $23.00 per hour
Job: Full time
Location: Houston, TX
Responsibilities
Welcome to Signeekwave: Where Vision Meets Reality
At Signeekwave, we believe that architecture has the power to shape our world, ignite emotions, and inspire awe. We are an innovative and forward-thinking architecture firm committed to creating exceptional spaces that blend functionality, aesthetics, and sustainability. With a team of talented architects, designers, and engineers, we strive to push the boundaries of architectural design and create transformative experiences for our clients.
About Job
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a critical point of contact for our customers, you will play an essential role in shaping their experience with our company. The Call Center Agent position requires individuals who possess excellent communication skills, a strong customer-oriented mindset, and the ability to handle various inquiries efficiently.
Salary Range: $18.50 - $23.00 per hour
Job: Full time
Location: Houston, TX
Responsibilities
- Answer incoming customer calls promptly and professionally.
- Provide accurate information about products and services to customers.
- Resolve customer complaints and inquiries in a timely manner.
- Document customer interactions and feedback in the system accurately.
- Assist customers with order processing and account management issues.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- High school diploma or equivalent; further education is a plus.
- Proven experience in a customer service role, preferably in a call center.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations and remain calm under pressure.
- Proficiency in using computer systems and call center technology.
- Dental Insurance
- Disability Insurance
- Health Insurance
- Flexible Spending Account
Salary : $19 - $23
